Customer Service Representative [Mandarin Speaker]

Join Our Team at U BASE ASIA!

We are seeking motivated individuals to enhance our customer service team! If you are passionate about delivering exceptional service and building strong relationships, we want to hear from you.

Key Responsibilities:

• Conduct outbound calls to verify details for Home Appliances orders, ensuring accuracy and customer satisfaction.
• Manage a high volume of incoming inquiries regarding our products and services with professionalism and efficiency.
• Build and maintain strong customer relationships to foster satisfaction and loyalty.
• Accurately document all customer interactions, including call logs, notes, and follow-up actions.
• Achieve both personal and team targets for customer service and call handling.
• Address and resolve customer complaints promptly, providing timely solutions and ensuring follow-up for complete resolution.

Requirements:

• Ability to thrive in a multicultural and dynamic environment.
• Proficiency in English and Mandarin are essential.
• Strong relationship-building skills and a genuine desire to assist customers.
• Excellent interpersonal skills, with a keen attention to detail.
• Highly organized, self-motivated, and capable of managing multiple tasks efficiently.
• Patient and empathetic, with strong listening skills and situational awareness.
• Ability to adapt to change swiftly while maintaining a high level of organization.
• Previous experience in customer service is preferred.
• Proficiency in MS Office applications, including Excel and Word.
• Fresh graduates are encouraged to apply.

Why Join Us?

At U BASE ASIA, you’ll be part of a dynamic team dedicated to delivering outstanding customer service. If you meet these qualifications and are eager to contribute to our mission, we’d love to hear from you!

Job Types: Full-time, Permanent, Fresh graduate

Pay: RM2,800.00 - RM3,000.00 per month

Benefits:

• Dental insurance
• Health insurance
• Maternity leave
• Vision insurance

Schedule:

• Day shift
• Fixed shift
• Monday to Friday

Supplemental Pay:

• Attendance bonus
• Performance bonus

Ability to commute/relocate:

• Taman Tun Dr Ismail: Reliably commute or planning to relocate before starting work (Preferred)

Education:

• STM/STPM (Preferred)

Language:

• Mandarin (Preferred)

Willingness to travel:

• 100% (Required)