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CUSTOMER SERVICE EXECUTIVE

RM 2,500 - RM 3,500 / month

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Availability Status

This job is expected to be in high demand and may close soon. We’ll remove this job ad once it's closed.


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RESPONSIBILITIES

Operation Process

  • Open job file.
  • Prepare shipping instruction based on customer’s instruction.
  • Documentation by entering data into company internal system.
  • Prepare certificates as per shipper’s request.
  • Arrange for fumigation and certificate where applicable.
  • Submit pre alert.
  • Monitor and follow up on documents based on INCOTERM.
  • Close job file after vessel/flight depart.
  • Check the Ports' system to validate the Port opening and closing time.
  • Apply 3rd party code for new COD Customer.
  • Arrange Payment Voucher to Carrier/Co-Loader/Supplier/Vendor.
  • Update Events in system.
  • Update customers' website/system where applicable.
  • Update customer on shipment status/details.
  • Follow up payment with customer.

Communication with customers / vendors / network

  • Place Booking & release booking confirmation to shipper (customer).
  • Coordinate with port/carrier (liner/co-loader) /vendor/customer on Export arrangement via e-mails and phone.
  • Follow up with customer to arrange for shipment collection, D/O released and delivery.
  • Coordinate with vendor/agent for timely collect/delivery arrangement from/to customer.
  • Follow up any COD payments from the shipper/consignee.
  • Follow up with Carrier/Co-loader if Cargo damaged upon shipment.

Specific Activities

  • Follow up with new/regular customer for shipment forecast, new order, enquiries, planning.
  • Support on admin task as and when required.
  • Carrying out any other request made by their manager.

QUALIFICATION AND EXPERIENCE

Technical

  • Experience in shipping / logistics industry. Preferably senior level in shipping / logistics industry.

Behavioral

  • Excellent communication
  • Team player
  • Solution finder
  • Rigorous
  • Excellent inter-personal skills
  • Thoroughness
  • Organized
  • Responsive

Language

  • Fluent and technical English + local language

Job Type: Full-time

Pay: RM2,500.00 - RM3,500.00 per month

Expected Start Date: 11/15/2024