Splunk IT Operation Support Resident Engineer

Role: Splunk IT Operation Support Resident Engineer

Company: AMK Technology SDN BHD

Location: Klang Valley

Years of Experience: Minimum 2 years

Requirements

• A fast learner with a bachelor's degree in computer science, Information Technology, Network, or related disciplines
• Minimum of 2 years’ working experience in IT/Broadcast with experience in endpoint OS (e.g., Windows 10, Windows 11)
• Familiar with IT operation and IT equipment’s basic troubleshooting.
• Familiar with Splunk solution and software.
• Experience in managing Splunk system issue, issue escalation process, managing complex Severity issue is an added advantage.
• Able to understand failure mechanisms of complex computer based systems.
• Effectively apply communication skills to build and maintain internal relationships.
• Must be willing to work on irregular hours or on weekends to complete critical assignments.
• Able to work effectively under pressure.
• Highly Passionate to Make Things Happen

Description:

• On-site support adheres to customer working hours (example 9am-6pm, 8 hours a day) and provide standby support after office hours when that is critical issue require support.
• Design, implement, and manage Splunk architecture, including deployment, configuration, and maintenance of Splunk Enterprise instances across various environments.
• Develop and customize Splunk apps and dashboards to meet specific organizational needs, integrating data feeds and creating visualizations for actionable insights.
• Write advanced Splunk Search Processing Language (SPL) queries for data analysis, reporting, and alerting purposes to support operational and security use cases.
• Optimize Splunk data ingestion and storage, ensuring efficient parsing, indexing, and searching capabilities, while managing data retention policies and data lifecycle.
• Implement and maintain Splunk data models and knowledge objects (e.g., event types, tags, aliases, lookups) to improve data normalization and correlation.
• Configure and manage Splunk Forwarders (Universal or Heavy) for data collection, aggregation, and forwarding, ensuring secure and reliable data transmission.
• Integrate Splunk with third-party tools and platforms (e.g., ticketing systems, SIEM, network monitoring tools) using APIs for automated incident response and data enrichment.

Job Type: Full-time

Pay: RM3,000.00 - RM5,000.00 per month