Customer service - French Speaker
RM 5,550 - RM 5,550 / Per Mon
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Role Title: Testing Accommodation & Candidate Care Specialist- French Speaking and Writing
Job Type: Permanent with client
Work Mode: WFH
- Job Description:
The role of a Testing Accommodation and Candidate Care Specialist is to deliver exceptional customer service.
- Customer Service
- Work directly with candidates to schedule exams, order assistive personnel/equipment/software and process applications needed to ensure a stellar exam experience.
- End to end ownership of the candidate experience. Follow the candidate from registration process through the completion of their testing and post-test related concerns.
- Research/respond to escalations, complaints and referrals from candidates representing Executive team
- Meet or exceed management goals for service levels, metrics KPIs, quality assurance and attendance
- Answer calls within management standards, consistently deliver quality call handling and meet established metric goals
Job Types: Full-time, Permanent
Pay: Up to RM5,550.00 per month
Benefits:
- Health insurance
- Work from home
Schedule:
- Day shift
- Monday to Friday
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