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Customer service - French Speaker

RM 5,550 - RM 5,550 / Per Mon

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Role Title: Testing Accommodation & Candidate Care Specialist- French Speaking and Writing
Job Type: Permanent with client
Work Mode: WFH

  • Job Description:

The role of a Testing Accommodation and Candidate Care Specialist is to deliver exceptional customer service.

  • Customer Service
  • Work directly with candidates to schedule exams, order assistive personnel/equipment/software and process applications needed to ensure a stellar exam experience.
  • End to end ownership of the candidate experience. Follow the candidate from registration process through the completion of their testing and post-test related concerns.
  • Research/respond to escalations, complaints and referrals from candidates representing Executive team
  • Meet or exceed management goals for service levels, metrics KPIs, quality assurance and attendance
  • Answer calls within management standards, consistently deliver quality call handling and meet established metric goals

Job Types: Full-time, Permanent

Pay: Up to RM5,550.00 per month

Benefits:

  • Health insurance
  • Work from home

Schedule:

  • Day shift
  • Monday to Friday
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