IT Service Desk Support ( Immediate Hiring)

Position: (IT Helpdesk Support/ IT Support level 2) (US Market)

Location: Shah Alam

Tenure: 2 years contract (Renewable basis)

Working Hour/ Days: 5 working days (Fixed Night shift 9 pm – 6 am)

Salary: up to RM 4500 ( Negotiable) + RM 900 ( Shift allowance + Training allowance)

Job Responsibilities:

• Provide high-quality technical support and customer service to end users through effective communication (via phone, e-mail, and chat) and efficient troubleshooting
• Resolve technical issues related to enterprise GIS servers using the right tools and other related technologies
• Work well in a high energy, fast paced, enthusiastic, positive, and collaborative culture
• Maintain comprehensive case documentation in customer relationship management (CRM) system
• As a subject matter expert, author and tech edit knowledge articles available to internal and external users
• Identify issues and log defects for software improvements
• Work in other technical areas of software support as customer and business needs require

Job Requirements:

• Bachelors in Computer Science, Computer Networking,
• Information Science, Computer Engineering, Networking, Information Technology, Business IT, Programming, or any that is equivalent
• Knowledge in: SSL, Web certificates, Proxy Servers, Windows Servers, SQL, LDAP
• Background working as Server Administrator, Network Administrator will be an advantage.
• Experienced in Networking, web servers, web certificates or proxies.
• Background in software support or technical customer service with direct end user contact
• Ability to provide excellent customer service including strong troubleshooting, analytical, and problem-solving skills
• Aptitude to gain understanding of systems administration and troubleshooting of multiple operating system

Job Type: Contract

Job Type: Contract
Contract length: 12 months

Pay: RM4,500.00 - RM5,000.00 per month