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Customer Service Assistant

RM 1,800 - RM 2,200 / Per Mon

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This job is expected to be in high demand and may close soon. We’ll remove this job ad once it's closed.


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  • Handle customer enquiries regarding products, orders, and delivery status on online platform e.g., live chat.
  • Handle customer complaints and follow-up with the disposition actions
  • Review or approve return and refund from all e-commerce platform as per customer request.
  • Process and follow up returns and refund procedures.
  • Provide information about our products and services to customers.
  • Assist Operation Team communicate with the customers, for any matters and feedback.
  • Meet the customers needs and expectation.
  • Supporting offline sales.
  • Work closely with warehouse and logistics team to ensure daily order fulfilments are met.
  • Identify any common issues regarding products or courier services
  • Must display a high level of professionalism, friendliness, and composure when dealing with customers, including the ability to interpret and resolve customer needs.

Job Type: Full-time

Pay: RM1,800.00 - RM2,200.00 per month

Benefits:

  • Maternity leave
  • Opportunities for promotion
  • Professional development

Schedule:

  • Rotational shift

Supplemental Pay:

  • Overtime pay
  • Yearly bonus

Education:

  • STM/STPM (Preferred)

Experience:

  • Customer Care Specialist: 1 year (Preferred)

Expected Start Date: 11/18/2024

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