Customer Service Assistant
RM 1,800 - RM 2,200 / Per Mon
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- Handle customer enquiries regarding products, orders, and delivery status on online platform e.g., live chat.
- Handle customer complaints and follow-up with the disposition actions
- Review or approve return and refund from all e-commerce platform as per customer request.
- Process and follow up returns and refund procedures.
- Provide information about our products and services to customers.
- Assist Operation Team communicate with the customers, for any matters and feedback.
- Meet the customers needs and expectation.
- Supporting offline sales.
- Work closely with warehouse and logistics team to ensure daily order fulfilments are met.
- Identify any common issues regarding products or courier services
- Must display a high level of professionalism, friendliness, and composure when dealing with customers, including the ability to interpret and resolve customer needs.
Job Type: Full-time
Pay: RM1,800.00 - RM2,200.00 per month
Benefits:
- Maternity leave
- Opportunities for promotion
- Professional development
Schedule:
- Rotational shift
Supplemental Pay:
- Overtime pay
- Yearly bonus
Education:
- STM/STPM (Preferred)
Experience:
- Customer Care Specialist: 1 year (Preferred)
Expected Start Date: 11/18/2024