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Branch Head - Tawau

Salary undisclosed

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Role Overview:

The Branch Manager is responsible for overseeing day-to-day operations, customer accounts and contract terms, financial measures and KPIs and branch staff encompassing employees and contract delivery drivers.

Key Responsibilities:

· Deploys continuous improvement efforts to drive productivity, reduce operating costs, streamline work processes, and work collaboratively with others to provide seamless quality customer service to achieve strategic business initiatives.

· Manages full employee and contract driver life cycle from recruitment to resignation, including adherence to company policies, customer requirements, and applicable laws.

  • Identify and secure new customers to support rapid business expansion.

· Oversee resource allocation including personnel, equipment and facilities to ensure optimal utilization

  • To perform any other sales activities or project as assigned by the superior.
  • Monitor and track key performance indicators (KPIs) such as on-time deliveries, delivery accuracy, customer satisfaction, and operational costs. Take corrective actions to address any performance issues

· Ensure branch and staff safety, manage security tools, and maintain cleanliness and appurtenance.

· Collaborate with other departments, submit timely reports, and manage staff supplies.

· Overseeing and managing the activities of the hired agent and the services of GDEX point-of-presence (POP) within the designated branch.

Requirements/Skills:

· Degree in any field.

· Possess own transport.

· Minimum of 2 years of experience in sales and people management, with a proven track record in branch management or a similar leadership role.

· Aggressive self-starter who can work independently with minimal supervision.

· Capable of working effectively under pressure.

· Ability to speak Mandarin is an added advantage.

· Strong leadership abilities with a proven capability to lead, motivate, and develop a team.

· Excellent interpersonal and customer service skills.

· Proficient in financial management, operational planning, and problem solving.

· Ability to manage multiple tasks with precision and efficiency.

Job Types: Full-time, Permanent

Benefits:

  • Health insurance
  • Parental leave
  • Professional development

Supplemental Pay:

  • Commission pay
  • Overtime pay