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Technical Support Officer

RM 2,500 - RM 3,500 / Per Mon

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This job is expected to be in high demand and may close soon. We’ll remove this job ad once it's closed.


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Responsibilities:

  • Provide client support and technical issue resolution on products and services.
  • Responsible for implementation of configuration infrastructure for Windows Server System, Firewall, Network protocols and etc.
  • Diagnosing, troubleshooting hardware and software issues and repairing devices.
  • Identify and correct or advise, on operational issues in clients’ computer systems.
  • PC assembly, installation, testing and troubleshooting.
  • Support RMA and customer service.
  • Perform onsite service at clients' locations as and when required.
  • Perform any ad-hoc tasks which may be assigned from time to time.

Requirements:.

  • Candidate must possess at least a Diploma, Advanced/Higher/Graduate Diploma, Bachelor's Degree, Post Graduate Diploma, Professional Degree, Engineering (Computer/Telecommunication), Computer Science/Information Technology, Science & Technology or equivalent.
  • Required language(s): English, Bahasa Malaysia.
  • Required skill(s): Hardware & PC troubleshooting, Server, System Administration and Networking.
  • Certification / Training: Cisco Certified Network Professional (CCNP) or Microsoft Certified Solution Expert (MCSE) will be added advantages.
  • At least 1 year(s) of working experience in the related field is required for this position.
  • Able to work extra hours, independently, full responsibility and with minimum supervision.
  • Possess a valid GDL license will be an added advantage.
  • Applicants must be willing to work in Kuching, Sarawak.

Benefits:

  • Overtime Claim
  • KPI Rewards
  • EPF, Socso & EIS
  • Annual Leave/ Medical Leave/ Medical Claim
  • Staff Purchase Scheme
  • Product Training
  • Oversea Trip: Asia, America, Australia, Europe
  • Salary Review - Twice per year
  • Employee Shares Option Scheme (ESOS)

Job Types: Full-time, Permanent

Pay: RM2,500.00 - RM3,500.00 per month

Benefits:

  • Maternity leave
  • Opportunities for promotion
  • Professional development

Schedule:

  • Monday to Friday

Supplemental Pay:

  • Overtime pay
  • Performance bonus

Application Question(s):

  • Are you able to work from Monday to Friday, 8.30am to 6.30pm?

Experience:

  • IT support: 1 year (Preferred)

License/Certification:

  • GDL License (Preferred)