Customer Care Assistant and Receptionist

• Organize and manage daily schedules for patient appointments
• Remind patients of upcoming appointments and provide necessary visit information.
• Maintain accurate patient records, including medical and carer lists, ensuring secure storage.
• Greet and assist patients with registration, managing queues to reduce wait times.
• Address patient inquiries with empathy, resolve issues, and handle feedback sensitively.
• Ensure accurate billing, register patients promptly, and manage patient documentation efficiently.
• Answers the telephone in a professional manner; directs calls to appropriate individuals, and/or takes messages.
• Maintains and manages calendars for conference rooms and auditorium
• Coordinates the pick-up and delivery of express mail services (FedEx, UPS, etc.)
• Assists in the ordering, receiving, stocking, and distribution of office supplies
• Assists with other related clerical duties such as photocopying, faxing, filing and collating
• Announces emergency codes and instructions over public address system as required.
• Assists Residents, family members, and others with inquiries regarding Resident and facility information.

Requirements:

• Must possess Diploma or Sijil Pelajaran Malaysia (SPM) certificate.
• 1year working experience.
• Proficient in written and spoken Bahasa Malaysia and English.
• Working experience in clerical duties.
• Computer Literate.
• Good communication and interpersonal skills.
• Ability to work with different levels of staff.

Job Types: Full-time, Permanent

Pay: RM2,500.00 - RM3,300.00 per month

Benefits:

• Health insurance
• Maternity leave