Technical Engineer (Shah Alam)
RM 3,000 - RM 3,000 / Per Mon
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Responsibilities:
- Providing 1st tier remote technical support
- Provide technical Onsite Support to Customers
- Install products on-site at customers, including testing, tune-up, and final configuration
- Training customers on-site and ensure knowledge and product competence
- Perform Service Visits including Troubleshooting, Repair, Upgrades and Preventive Maintenance
- Advise customers in all technical and application related questions
- Troubleshoot and diagnose technical problems and implement efficient solutions
- Escalate to respective next level support when needed
- Report Service activities and keep records in CRM/ERP-system
- Build and maintain relationships with customers
- Support on Marketing event, workshop, webinar etc.
- Assisting technical writers service and configuration documentation
- Other projects as assigned
Qualifications and skills:
- Minimum Diploma/ Bachelor’s Degree in Engineering or equivalent.
- Ability to install, repair, service, test and troubleshoot equipment
- Ability to read circuit diagrams and technical drawings
- Advanced customer service, troubleshooting and problem-solving skills
- Ability to resolve complex issues in creative, efficient, and practical ways
- Good communication and interpersonal skills, team player
- Motivated, pro-active, self-driven, used to work independently in stressful situation without much supervision
- Ability to work flexible hours around changing schedules and to effectively manage time
- Excellent written and oral communication skills
- Up to 50% travel required
- Driving license
Nice to have:
- Experience in 3D printing or advanced manufacturing preferred
- 3D Modeling skill in Solidworks, Magics or equivalent.
- Experience with design for manufacturing and design for assembly
- Customer Success focused
- Able to organize and prioritize workload
- Skill for post process on printing part.
Job Types: Full-time, Permanent
Pay: From RM3,000.00 per month
Benefits:
- Health insurance
- Maternity leave
- Meal allowance
- Opportunities for promotion
- Parental leave
- Professional development
Schedule:
- Monday to Friday
Ability to commute/relocate:
- Petaling Jaya: Reliably commute or planning to relocate before starting work (Preferred)
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