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Technical Engineer (Shah Alam)

RM 3,000 - RM 3,000 / Per Mon

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Responsibilities:

  • Providing 1st tier remote technical support
  • Provide technical Onsite Support to Customers
  • Install products on-site at customers, including testing, tune-up, and final configuration
  • Training customers on-site and ensure knowledge and product competence
  • Perform Service Visits including Troubleshooting, Repair, Upgrades and Preventive Maintenance
  • Advise customers in all technical and application related questions
  • Troubleshoot and diagnose technical problems and implement efficient solutions
  • Escalate to respective next level support when needed
  • Report Service activities and keep records in CRM/ERP-system
  • Build and maintain relationships with customers
  • Support on Marketing event, workshop, webinar etc.
  • Assisting technical writers service and configuration documentation
  • Other projects as assigned

Qualifications and skills:

  • Minimum Diploma/ Bachelor’s Degree in Engineering or equivalent.
  • Ability to install, repair, service, test and troubleshoot equipment
  • Ability to read circuit diagrams and technical drawings
  • Advanced customer service, troubleshooting and problem-solving skills
  • Ability to resolve complex issues in creative, efficient, and practical ways
  • Good communication and interpersonal skills, team player
  • Motivated, pro-active, self-driven, used to work independently in stressful situation without much supervision
  • Ability to work flexible hours around changing schedules and to effectively manage time
  • Excellent written and oral communication skills
  • Up to 50% travel required
  • Driving license

Nice to have:

  • Experience in 3D printing or advanced manufacturing preferred
  • 3D Modeling skill in Solidworks, Magics or equivalent.
  • Experience with design for manufacturing and design for assembly
  • Customer Success focused
  • Able to organize and prioritize workload
  • Skill for post process on printing part.

Job Types: Full-time, Permanent

Pay: From RM3,000.00 per month

Benefits:

  • Health insurance
  • Maternity leave
  • Meal allowance
  • Opportunities for promotion
  • Parental leave
  • Professional development

Schedule:

  • Monday to Friday

Ability to commute/relocate:

  • Petaling Jaya: Reliably commute or planning to relocate before starting work (Preferred)