Release Coordinator (RC)

Key responsibilities are as follow:

1. Overall release management

a. Support release manager in ensuring all releases (planned & unplanned) are managed

according to defined operating model

b. Continuously review opportunities for improvements

c. Continuous stakeholder engagement & collaboration

2. Release planning

a. Define the release calendars, process & tools for release management

b. Initiate sessions to define, reviews & officiate release calendar & lifecycle

c. Support release versioning controls

d. Onboard of initiatives into release operating model

e. Create awareness of release operating model

3. Release execution & monitoring

a. Initiate release kick-off to communicate the release scope, process, responsibilities &

timelines

b. Support & enhance environment to ensure reliability, observability & maintainability

c. Monitor release execution progress

d. Capture risks, issues & initiate problem solving sessions to enable release success

e. Initiate regular checkpoint as part of the release process

4. Release reporting

a. Support dashboard monitoring & reporting

b. Monitor, track & report release readiness, progress & closure

c. Report on improvements track

d. Report on release performance

5. Release closure

a. Consolidate all technology findings into the report

b. Initiate release closure & retrospective

c. Update release backlogs & plan for actions

6. Release controls & improvements

a. Continuous improvements in release management operating model

b. Proactively engage cross functional teams on release practices & progress

c. Enforce release management process adherence

As part of the experience, you’ll be learning about

1. Bank’s policies & processes on

a. Release management process

b. Change management process

c. DevOps process

2. Collaborate with various stakeholders

a. Internal stakeholders such as business, technical, finance, audit, governance members

b. Partners & vendors

3. Technology in the areas

a. Digital ecosystem on functional & technical domain knowledge to enable validation of work & problem solving

b. Understanding of infrastructure

c. Regional & platforms via Digital ecosystem

d. Tools used for release management, i.e. GitHub, Confluence, etc

Requirements

1. Degree in related computer science principles

2. 5 years experience in

a. Web / app release management operating model

b. IT software delivery (in-house team)

c. technical or functional related role in banking systems by in-house team

3. Good knowledge in scrum techniques & artefacts, i..e DoD, stories, backlog, etc

4. Able to resolve problems creatively

5. Proficient in using GitHub, Jira & Confluence or related release management tools

6. Strong interpersonal & collaborative skills as well as highly effective communication skills

7. Organised, detail oriented & thorough

8. Strong desire to help improve processes & mentor others

KPI

1. Meeting GT & BNM SLA & reliability indicators

2. Enabling more reliable releases to customers

3. Achieve NPS 3 from internal feedback on release management coordination

Job Types: Full-time, Permanent

Pay: RM10,000.00 - RM16,000.00 per month

Benefits:

• Health insurance
• Opportunities for promotion
• Professional development

Schedule:

• Day shift

Supplemental Pay:

• Performance bonus

Work Location: In person