Senior Lead- East Coast Mall, Kuantan

Objective:

The job holder will be responsible for maximizing department sales leading to achievement of store targets . The job holder will also be responsible for maintaining the desired visual merchandising retail operations, customer service, replenishment, recovery standards in his/her department in the store in all aspects. The job holder is also responsible for motivating, leading and coaching the team.

Key Responsibilities:

Department Management and Store Standards

• Maximize department sales and productivity metrics in line with shop targets
• Monitor key data reports on space management, sales against last year, last week and budget on a daily and weekly basis and communicate to staff
• Ensure and monitor all stock is laid out and displayed according to standard layout norms (product placement,signage, neat and well folded,arranged in order from smallest to largest, hanged items must be steamed, brand wise, size wise etc).
• Monitor all products are price tagged and bar-coded before display
• Ensure and monitor all stock transactions are recorded on the system in time, accurately and correctly categorized
• Maintain the highest standards of housekeeping,health standards in store at all times
• Ensure departmental décor is correct and there is consistency in displays, branding and departmental layouts
• Ensuring department density as per department guidelines and department is
• Optimize floor space based on merchandise availability, storylines and product sell –off
• Inspect merchandise for quality control and report any defects and facilitate on-time clearance of all damaged merchandise
• Monitor and implement sales promotion and event in the stores
• Implement weekly action plans through the team

Store Merchandise/Merchandising

• Understand and maintain a detailed knowledge of the product/department merchandise
• Ensure and monitor promotions, sell offs and ageing stocks
• · Liasioning with the support function experts to drive departmental sales
• Submit weekly trade report: Review non-selling items, slow/ fast moving lines/ non movers/ damages/ ageing items & information about the customers(likes,dislikes and opinions)
• Ensure and monitor effective stock replenishment to the store and assure continuous stock availability in the store
• (Partner with support functions) - recommend ISTs to maintain optimum stock levels
• Ensure and monitor correct rotation of stock on shelves and assist in accurate stock counts as per store requirements
• Back store management
• Facilitate inter store transfers as per the guidelines

Customer Service

• Monitor and ensure adherence of customer service standards within the department
• Provide customer satisfaction by delivering exceptional customer service
• Carry out regular training to ensure clear understanding of the departments, products,make, features, selling skills and after sales service
• Communicate appropriately with customers including proactive greeting and acknowledgement
• Deal with customer queries and complaints effectively
• Follow procedures for dealing with specific customer orders
• Ensure confidentiality with respect to Landmark retail/store sales information

People Management / Mentoring

• Support induction of new recruits through buddy system
• Hold weekly and monthly department meeting to communicate performance high and lows
• Monitor and facilitate complaint resolution of direct reportees/team members
• Oversee deploymentand drive motivation levels of the team members
• Ensure daily scheduling of the staff shifts in line with the Assistant store manager

Skills & Capabilities:

• Knowledge of Retail industry and Retail processes
• Knowledge of Merchandising, Stock Management and Inventory processes
• Communication skills
• Interpersonal skills
• Proactiveness and flexibility
• Customer service orientation
• Result orientation
• Problem solving

Requirement:

• High School Diploma / Graduate degree in any field
• 1-3 years

Job Type: Full-time

Pay: RM3,000.00 - RM3,200.00 per month