Customer Service Executive (Food Delivery) - Mandarin Speaker
RM 3,000 - RM 3,000 / Per Mon
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Designation: Customer Service Executive (Food Delivery) - Mandarin Speaker
Location: Kuala Lumpur
Working hours: Rotational 24/7 shift, Monday - Sunday (5 days a week)
Salary: RM 3,000 (basics) + RM 300 KPI allowance + RM 300 - RM 500 night shift allowance
Qualifications:
- Minimum SPM.
- Required language(s): Mandarin & English.
- Fresh graduates welcome to apply.
- Good command of computer skills / Microsoft Office and typing must be fast both in Mandarin and English.
Responsibility:
- Attending to user fronting and back-office processing works via online chat, support email, CS voice support, or tickets in relation to the following matters.
- Handling pre online booking enquires, post online booking enquires, other general enquires, escalation support & booking amendment/cancellation.
- Payment or Refund Escalation.
- App or web user guide and feature support.
- Contacting vendors about customers’ inquiries
Job Types: Full-time, Permanent, Fresh graduate
Pay: RM3,000.00 per month
Benefits:
- Health insurance
- Maternity leave
- Opportunities for promotion
- Professional development
Schedule:
- Afternoon shift
- Day shift
- Early shift
- Evening shift
- Monday to Friday
- Night shift
- Rotational shift
Supplemental Pay:
- Performance bonus
Application Question(s):
- Please state your availability to start.
Education:
- STM/STPM (Preferred)
Experience:
- Customer Care Specialist: 1 year (Preferred)
Language:
- Mandarin (Required)
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