Customer Services Executive (Freight Forwarding)

Shipping:

• Arranging & overseeing export and import shipment
• Arrange local and overseas transportation (Sea & Air)
• Handle correspondence with local or overseas agents
• Liaise with forwarder, shipping agent to ensure shipment is delivered on time
• Process freight claim and billing
• LCL Arrangement

Customer Services

• To liaise with customers for any inquiry
• Provide forwarding/ logistics solutions to customers
• Coordinating with operation team and plan for import & export materials
• Daily co-ordination of operation and customer booking
• Handling customer complaint
• Preferred with Custom declaration knowledge to guide the customer on shipping, customs clearance and logistics matter
• Responsible for handling all shipping coordination such as vessel booking, freight arrangement, shipping documents and etc

• Preferred with Knowledge of National Geography
• Candidates fluent in Mandarin preferred as this role requires candidate to deal with Mandarin speaking clients and related parties

Job Requirements:

• Possess strong interpersonal and communication skills.
• Candidate must possess at least a Diploma, Advanced/Higher/Graduate Diploma, Bachelor's Degree, Post Graduate Diploma, Professional Degree, any field.
• Able to work independently with minimum supervision.
• Required skill(s): MS Excel.
• Required language(s): Bahasa Malaysia, English, Mandarin (an added advantage)
• At least 1 year(s) of working experience in logistics firm if preferable.
• Applicants must be willing to work in Bandar Botanic Capital, Klang.
• Fresh graduate is welcome to apply.
• 1 Full-Time position(s) available.

Job Type: Permanent

Pay: RM2,500.00 - RM4,000.00 per month

Benefits:

• Health insurance
• Maternity leave
• Opportunities for promotion
• Professional development

Schedule:

• Day shift

Supplemental Pay:

• Yearly bonus

Ability to commute/relocate:

• Bandar Botanic: Reliably commute or planning to relocate before starting work (Required)