Education Quality & Compliance Manager

Key Responsibilities

Strategic Leadership in Education Quality and Compliance

• Lead the development and implementation of the institution's EQUAL strategy, ensuring alignment with academic objectives and MQA standards.
• Drive a culture of quality, continuous improvement, and accountability, embedding rigorous quality benchmarks across academic and administrative units.
• Foster excellence and innovation in educational practices, creating policies that support high standards and improved learning outcomes.

Quality Assurance and Standards Implementation

• Establish and oversee the institution’s quality assurance framework, including policies, procedures, and performance metrics aligned with the EQUAL standards.
• Collaborate with academic departments to support program reviews, quality enhancement initiatives, and integration of best practices in teaching and learning.
• Maintain alignment with national and international quality assurance criteria and university standards, supporting academic departments in meeting both local and global expectations.

Accreditation, Licensing, and Compliance

• Coordinate all accreditation and licensing activities, including MQA accreditation, institutional audits, and re-accreditation processes.
• Ensure compliance with regulatory bodies and accrediting agencies, overseeing the preparation and submission of documentation to MQA and other relevant entities.
• Act as the main liaison with regulatory authorities, ensuring university practices align with evolving standards and accreditation requirements.

Institutional Audit and Continuous Learning

• Lead and manage audit processes across departments, ensuring adherence to both internal quality standards and external compliance requirements.
• Conduct internal reviews and quality audits, identifying opportunities for improvement and guiding departments through action plans.
• Oversee the development and execution of audit schedules, preparing for both planned and ad-hoc reviews to ensure consistent quality.

Stakeholder Engagement and Collaboration

• Build and maintain relationships with key external stakeholders, including MQA, the Ministry of Higher Education, and other accrediting organizations.
• Represent the university in external forums, conferences, and quality assurance events, enhancing the institution's profile and staying updated on regulatory trends.
• Engage with internal stakeholders such as faculty, students, and administrative teams to create awareness and understanding of quality expectations.

Policy Development and Educational Enhancement

• Develop and implement quality-related policies, ensuring they address curriculum standards, program evaluation, and student outcomes as part of the EQUAL approach.
• Promote curriculum innovation and support policy adherence, guiding academic teams on meeting EQUAL and regulatory standards.
• Ensure that policies contribute to a positive learning environment, fostering academic integrity, fairness, and accessibility.

Data Collection, Analysis, and Reporting

• Oversee data management and quality assurance reporting, ensuring accurate and timely submission of performance metrics to MQA and other regulatory bodies.
• Analyze data to inform strategic decision-making and continuous improvement initiatives, using insights to address gaps and reinforce strengths.
• Monitor institutional performance against EQUAL standards, providing regular reports to leadership and recommending improvements based on findings.

Professional Development and Training

• Provide training and professional development for faculty and staff, building capacity in quality assurance, audit processes, and compliance.
• Encourage continuous professional learning, supporting staff in obtaining certifications and staying current in quality assurance practices.
• Champion a culture of ongoing improvement, helping staff adapt to changes in standards and accreditation requirements.

Resource and Financial Management

• Manage the budget for EQUAL activities, ensuring effective resource allocation and responsible spending.
• Collaborate with HR and finance departments to address staffing and resource needs for quality, audit, and licensing functions.

RequirementsEducation

• Master’s degree in Education, Quality Management, Higher Education Administration, or a related field (Doctorate preferred).
• Certification in quality assurance, accreditation, or audit management is a plus.

Experience

• Minimum of 8-10 years of experience in education quality assurance, audit, or compliance, with at least 5 years in a senior leadership role.
• Extensive experience working with MQA standards, Malaysian higher education regulations, and institutional audits.
• Proven track record in managing accreditation processes and implementing quality frameworks in a university setting.

Skills and Competencies

• Strong leadership, organization, and analytical skills, with experience leading multidisciplinary teams.
• Exceptional communication and interpersonal skills, with fluency in both English and Bahasa Malaysia.
• In-depth knowledge of data analysis and reporting systems, institutional research, and performance monitoring.
• Commitment to promoting academic excellence, continuous improvement, and quality assurance in higher education.

Other Requirements

• Comprehensive understanding of Malaysian higher education policies, university standards, quality assurance frameworks, and regulatory changes.
• Ability to work collaboratively with academic and administrative departments.
• Commitment to professional growth and ongoing development in the areas of quality assurance, audit, and compliance.

Job Types: Full-time, Permanent

Pay: RM4,500.00 - RM4,800.00 per month

Benefits:

• Health insurance
• Maternity leave
• Opportunities for promotion
• Parental leave
• Professional development

Schedule:

• Monday to Friday