Retail Customer Service Ambassador (Bangsar Village II, KL)
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Retail Customer Service Ambassador (Bangsar Village II, Kuala Lumpur)
Job Description & Requirements:
We are looking for a fun, motivated, and driven team player to join our retail team at our flagship store in Kuala Lumpur, Malaysia.
You should be someone who understands the brand and embodies our values.
Candidate must be able to commit on a full-time basis. We offer attractive salary packages, benefits and career growth potential.
The current position offered will be Full-Time Retail Customer Service Ambassador (Malaysia) or such other post as determined by the Employer, its holding company or its associate or subsidiary companies (together called the "Group").
Responsibilities include:
Retail:
Executing and overseeing day to day operations i.e., Opening/Closing, inventory management, replenishments, customer service, cashiering, sales reporting, visual merchandising, goods receiving or deliveries
Assisting in setup and roll out of new stores locally
Achieving or exceeding sales and customer growth targets
Ensuring excellent in store customer service and experience
Executing in store-activities, events or campaigns
Reporting on a daily/weekly/monthly product and sales performance
Contributing regularly at internal meetings with team members to optimise store operations, improve workflow and productivity
Reporting to Retail & Community Manager
Customer service:
Handling daily customer queries with prompt and appropriate solutions and escalating concerns to relevant departments
Contributing regularly to innovation and improvement of workflow between online and offline sales channels
Inspecting returned items and processing store credit refunds
Ensuring excellent customer experience online and offline
Skills & Requirements
Minimum Diploma certification
Minimum 2 years working experience in retail (Fashion or F&B a bonus) or a customer-facing role
Honest, hardworking, responsible, proactive and a strong team player
Able to converse fluently in English
Must be able to commit 44 hours a week, including one day each weekend (Saturday and/or Sunday)
Please apply by submitting your CV to [email protected].
Job Type: Full-time
Pay: RM2,500.00 per month
Benefits:
- Health insurance
- Meal allowance
- Professional development
Schedule:
- Day shift
- Holidays
- Weekend jobs