ASTRO CALL SUPPORT ( NOV & DEC 2024 INTAKE )
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Availability Status
This job is expected to be in high demand and may close soon. We’ll remove this job ad once it's closed.
Job Scope:
- Interact professionally with Astro customers via calls, providing helpful information and assistance. (No sales required)
- Handle escalated complaints or requests through Service Requests and Trouble Tickets.
Requirements:
- Minimum qualifications: SPM/O-Level with at least 2 years of experience in customer service, or a Diploma with 6 months of customer service experience. Fresh graduates with a Degree are also encouraged to apply.
- Experience in live chat customer service roles is a plus.
Working Location:
- Plaza Sentral, KL Sentral
Working Days:
- Monday to Sunday (with 2 days off)
- Rotational shifts: 9 AM - 6 PM and 10 AM - 7 PM
Compensation:
- Basic salary: RM 2,000 to RM 2,800, plus KPI of RM 200.
- During the first 5 months of probation, the basic salary will be RM 1,800, plus RM 200 KPI.
- You will receive an additional RM 200 upon completing training, with the potential for up to RM 400 KPI during the first 3 months based on performance and attendance.
- Upon confirmation, you will receive a confirmation bonus of RM 3,500 (full amount).
- Salary increments will begin after the 6th month.
Contract Length: 12 months, renewable
Job Type: Contract
Contract length: 12 months
Pay: RM2,000.00 - RM2,800.00 per month
Benefits:
- Health insurance
- Maternity leave
- Opportunities for promotion
- Parental leave
Schedule:
- Rotational shift
Supplemental Pay:
- Attendance bonus
- Commission pay
- Overtime pay
- Performance bonus