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CUSTOMER CARE CONSULTANT (LIVE CHAT) - NOVEMBER INTAKE

RM 2,000 - RM 2,800 / month

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JOB SCOPE:

  • Professionally Interact with Astro customers via WhatsApp to provide information and assistance
  • Escalated complaints or requests via Service Requests & Trouble Tickets
  • Cross-selling of all products and services including all upgrades for product & packages

REQUIREMENTS:

  • SPM/Diploma/Degree
  • Experience in customer service roles is desirable
  • Past working experience in contact/call center is encouraged to apply
  • Good command of spoken and written English and Bahasa Malaysia
  • Personality traits – Good attitude, enthusiastic, detail-oriented, responsible, trustworthy, ethical, and goal-focused
  • Customer service skills – Attentiveness, empathy, patience and consistency, persuasive, immaculate telephone manners, and communication skills
  • Stress tolerance and ability to work under pressure
  • Able to work on public holidays, and weekends (ROTATIONAL SHIFT BASIS; 8AM - 5PM/ 12AM - 9PM)
  • Working Hours ~ Rotational Shift Monday - Sunday (2 days off)

Job Type: Full-time

Pay: RM2,000.00 - RM2,800.00 per month

Benefits:

  • Opportunities for promotion
  • Parental leave
  • Professional development

Schedule:

  • Afternoon shift
  • Day shift
  • Early shift
  • Rotational shift

Supplemental Pay:

  • Attendance bonus
  • Overtime pay
  • Performance bonus

Expected Start Date: 11/15/2024

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