IT Technical Support Specialist - (Bangsar, KL)
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Availability Status
This job is expected to be in high demand and may close soon. We’ll remove this job ad once it's closed.
**Language Requirement : Prefer Mandarin speaking**
Responsibilities:
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Respond to and resolve IT support requests from customers.
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Research, diagnose, document, and resolve technical issues related to software and hardware.
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Gather customer data, opinions, and suggestions, providing prompt feedback to relevant departments. Assist in formulating after-sales service policies and training systems.
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Prepare hardware and software configuration lists, assisting the Sales team in effectively communicating with customers and providing timely assistance.
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Troubleshoot technical issues reported by customers, assist in solving various on-site technical problems, and work towards timely resolution, escalating issues to the Sales and R&D departments as needed.
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Stay up-to-date with the latest technology trends and updates to provide accurate and effective technical support
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Participate in ongoing training sessions to continuously improve technic al knowledge and customer service skills.
Requirements
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1Major in Computer Science or Information Technology.
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Proficient in Windows installation and debugging, familiar with basic network knowledge, including TCP/IP, DHCP, LDAP, and DNS.
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Proficient in both spoken and written Mandarin and English.
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Excellent communication skills, strong service awareness, a good team player, and able to handle stress effectively.
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Positive work attitude, sense of responsibility, and strong professional ethics.
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Fast learner with the ability to quickly understand the company's products and services.
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Able to work shifts, including three night shifts and two day shifts.
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Candidates with relevant experience and strong oral skills will be given priority.
Job Type: Permanent
Pay: RM5,000.00 - RM7,000.00 per month
Benefits:
- Professional development
Schedule:
- Monday to Friday
- Rotational shift
Supplemental Pay:
- Performance bonus