Operations Executive

Welcome to our Operations Team! The Operations Team is responsible for maintaining seamless behind-the-scenes flow of our Wanderlust + Co world. Stocked internationally across 400+ retailers, primarily in the US and Australia, the Operations Team is the heartbeat of the brand. We’re a fast growing, high-energy team with a passion for what we do.

As the Operations Executive for Wanderlust + Co, you will be responsible for managing orders and customer service, assist with inventory control, plus providing additional support to the operations team.

Candidate should be pro-active, reliable, and detail oriented, with the willingness to be responsible for your own domain and work with management team to drive growth and business improvements. In return, you will receive a competitive salary, potential bonus and room for growth within the business.Job Responsibilities (including but not limited to) –

50%

Checking, preparing, posting and managing retail/wholesale orders, PR deliveries, and re-deliveries, working with relevant teams (marketing & PR, wholesale) to optimize delivery timelines for all orders and shipments

Driving aspects of inventory control and movement, including receiving and inspecting new season product shipments, daily shipments, warehouse storage and stocktake

Assisting to manage warehouse functions and flow, adhering to timelines

Ensure all orders and pre-orders are shipped within the promised time frame to the customers, by prepare accurate files/reports and any related shipping documents

Assisting to manage warehouse supplies reordering & replenishment

Ensure personalized orders are on track and follow up with respective team in timely manner

Assist to prepare monthly and quarterly reporting for product quality checks, shipping,

and customer service reports to aid operational performance improvement

30%

Updating and producing shipping and customer service reports to aid operational performance improvement

Ensure quality and customer-service standards are met, identify and resolve day to day issues and implement improvements communication across customer service communication (returns, exchanges, QC, shipment tracking)

Day-to-day administrative tasks

Escalate and drive resolution for any shipping related issues to internal or external parties, provide accurate information to customer service agent

20%

Stock checking and counting when inbound or outbound to/ from HQ office.

Assist on offline related project, like offline sales event, new store opening (NSO) operations, ad hoc project, special project that allocated etc

Managing and assist 3PL on pick and pack (when required), assist stock take (warehouse and offline stores) when required

Ensuring HQ store room is well maintained and upkeep with quarterly stock taking

Qualifications Needed –

Previous work experience of 1-2 years in customer service, stock management or office administration is a bonus for this position, but fresh graduates are also encouraged to apply

Minimum SPM or Diploma holder – degree a bonus

Proficient in Microsoft Office (particularly Word and Excel) and email management

Strong verbal & written communication skills (English)

These are a few key elements expected in order for you to excel in this role –

Love the internet, fashion and playing a role in an exciting and growing business

Be a team player with an open, honest and straight-forward style of communication

Highly committed and have a proactive, ‘can-do’ attitude

Be willing to hit the ground running and meet deadlines in a fast-paced environment.

Job Type: Full-time

Pay: RM2,500.00 - RM3,500.00 per month

Benefits:

• Health insurance
• Opportunities for promotion

Schedule:

• Fixed shift
• Monday to Friday

Expected Start Date: 12/16/2024