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Customer Service Support Coordinator

RM 2,500 - RM 2,600 / Per Mon

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  • Core Objectives:

1. Provide timely and effective support to Mandarin-speaking food merchants.

2. Resolve merchants inquiries and complaints efficiently.

3. Ensure a seamless user experience and maintain high merchants satisfaction.

  • Essential Experience / Criteria:

1. Proficiency in Mandarin (both written and spoken).

2. Experience in customer service or support roles.

3. Strong problem-solving skills and ability to handle complaints effectively.

  • Desirable Experience / Criteria:

1. Familiarity with the food and beverage industry.

2. Experience working with CRM systems.

3. Ability to work in a fast-paced environment and manage multiple tasks simultaneously.

  • Requirement:

1. At least 2 years experience in handling customer service.

2. Proficiency in Mandarin (both written and spoken)

  • Location & Duration of the Assignment: The assignment will be based in Malaysia and will be under a 12-months contract (extendable based on performance).
  • Please note that Temporary / Contractor Resources are subject to the Extended Workforce Policy (including a Length of Service limit).
  • Please inform candidate the breakdown of the salary in inclusive of MYR 300 of language allowance.
  • Kindly assess the language proficiency before sending the profiles across.
  • There will ideally be 2 rounds of interview.

Additional fixed shift allowance RM500

Job Type: Contract
Contract length: 6 months

Pay: RM2,500.00 - RM2,600.00 per month

Schedule:

  • Monday to Friday

Work Location: In person