Business Development Manager (Logistics)

Full Time, onsite
Agensi Pekerjaan Elitez Malaysia Sdn Bhd
Shah Alam, Malaysia

RM 10,000 - RM 12,000 / Per Mon

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Company Information

Business Nature: 3PL Logistics

Location: UOA Business Park

Salary package: Basic + Commission

Responsibilities:

Conduct business reviews, analyze and identify business opportunities, potential risks and make appropriate recommendation to management.
Develop and execute plans for customers to maximize revenue growth and profitability.
Identify new business opportunities within assigned territory & key accounts and develop strategies to pursue these opportunities.
Act as the primary point of contact for customers, managing all aspects of customer relationship including regular communication, reporting, escalation and problem solving.
Ensure any concerns and/or complaints from customers are timely escalated to all relevant stakeholders.
Monitor and report on account performance, providing regular updates to senior management on account status, opportunities, and challenges.
Build strong relationships with key decision-makers within customer organizations, developing a deep understanding of their needs and priorities in order to create comprehensive account plans that include strategic roadmaps to achieve multi-year growth.
Collaborate with internal teams to ensure that all customers need are being met, thereby ensuring a high level of customer satisfaction.
Maintain a deep knowledge of the logistics industry, including industry trends, competitors, and emerging technologies.
Create and deliver presentations to key decision-makers that effectively communicate the value proposition of our services and solutions.
Ability to understand unique customer supply chain requirements, prospecting for all potential opportunities and delivering compelling solutions, value and pricing.
Negotiate contracts, pricing, and terms with customers to ensure maximum profitability for the company.
To conduct regular and structured review sessions with assigned customers including: process for continuous improvement and innovation, review of customer strategy and priorities as well as operational excellence delivery.
Monitor our performance quality against set targets and ensure that immediate actions are taken in case of deviations (incl. timely / accurate reporting).
Prepare Monthly Business Review (MBR), Quarterly Business Review (QBR), or Annual Business Review (ABR) process.
Attend review meetings with branch management.
Prospect and target new, high potential accounts.
Ensure all opportunities are created and tracked through CRM.
Any other duties assigned by superior

Requirements:

Candidate must possess at least Degree in Logistics Management, Marketing, Business Administration or equivalent
Minimum 5 years of sales experience in the logistics / freight forwarding industry.
In-depth knowledge of all air, sea, land products and services.
Expertise and professionalism in customer contacts, understanding of customer requirements, analysis and resolution of problems and complaints.
Local market knowledge (customers, competitors, suppliers).
Strong account management and relationship management/building skills.
Possesses strong hunting drive and motivation.
Experienced in financial management (P&L, Balance Sheets, forecasting and budgets) with an entrepreneurial mindset.
Ability to analyze business opportunities and read situations well.
Excellent presentation and analytical skills.
Possess decision-making capabilities and high attention to detail.
Able to handle pressure, juggle multiple responsibilities simultaneously, and work well with a diverse client base and various internal teams.