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Please Turn on your JavaScript

Epicareer might not working properly because your browser javascript is turned off.

What is JavaScript?

JavaScript is like the magic behind making websites interactive. Basically, it makes Epicareer more enjoyable and engaging.
How do i turn this on?
Find tutorial for your browser below :
  1. Make sure the webpage is open.
  2. In the Safari app on your Mac, choose Safari > Preferences, then click Security.
  3. Make sure the Enable JavaScript checkbox is selected.
  4. Click Websites.
  5. On the left, click Content Blockers.
  6. Make sure Off is chosen in the pop-up menu next to the website.
  7. On the left, click Pop-up Windows.
  8. Make sure Allow is chosen in the pop-up menu next to the website.
Visit Site here
  1. Open Chrome on your computer.
  2. Click. then Settings.
  3. Click Privacy and Security.
  4. Click Site settings.
  5. Click JavaScript.
  6. Select Sites can use Javascript.
Visit Site here
  1. If you're running Windows OS, in the Firefox window, click Tools > Options.
  2. Tip: If you're running Mac OS, click the Firefox drop-down list > Preferences.
  3. On the Content tab, click the Enable JavaScript check box.
Visit Site here
  1. Click the "Settings and more" icon at the top right of the Edge browser window.
  2. Click Settings.
  3. From the Settings menu, click Cookies and site permissions.
  4. Scroll down and click on JavaScript.
  5. In the JavaScript window, toggle the slider to "on" or "allowed."
  6. Close the Settings tab.
  7. Refresh the page.
Visit Site here
  1. Go to Settings.
  2. Click Advanced in the left sidebar, and click Privacy & security.
  3. Under Privacy and security, click Site settings.
  4. Click JavaScript.
  5. At the top, turn on or off Allowed (recommended).
Visit Site here
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Jobs or company...

Bilingual Customer Success Specialist - Native Korean (Global Tobacco Company)

RM 9,100 - RM 10,100 / Per Mon

Apply on

Indeed MY

Availability Status

This job is expected to be in high demand and may close soon. We’ll remove this job ad once it's closed.

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Our client is the worldwide leader in outsourced omnichannel customer experience management. They connect the biggest and most respected brands on the planet with their customers by providing customer care, technical support, customer acquisition, digital solutions, analytics, back-office and other specialized services to ensure consistently positive customer interactions.

Job Description

  • Responsible to resolve customer queries in a timely and accurate way through inbound call, email or live chat
  • Identify customer needs and assist them in using specific features and functionalities in the social media platform
  • Follow-up with customers to ensure their technical issues are resolved
  • Become and remain knowledgeable aboutsocialmedia products and community standards
  • Use market-specific knowledge,signals and insightsto spot and scope scalable solutions to improve the support of our community of users
  • Identify inefficiencies in workflows and suggestsolutions
  • Enforce social media Terms of Use by carefully monitoring reports of abuse on the site
  • Gather, analyze and utilize relevant data to develop waysto improve the overall user experience on the site
  • Recognize trends and patterns, and escalate issues outside the company policy to the global team

Job Requirements

  • Possess professional customer service skills; solutions mindset, multi-tasking, passion for customers and ability to deliver exemplary customer experience.
  • Prior working experiences in customer-oriented product environment, consulting, or operations role
  • Ability to follow process and collaborate effectively to work in a team
  • Excellent written and communication skills in Korean and English language
  • Basic knowledge on Social media platforms as well as Computer operations.

Preferred Qualifications:

  • Inbound calls, email and chat support experience as an advantage.
  • Have exceptional grammar typing accuracy skills – experience with business communication
  • Patience when handling tough cases
  • High affinity and cultural awareness of political/social situation regarding the relevant market/region that will be supported
  • Flexible in shifting schedule

Job Type: Full-time

Pay: RM9,100.00 - RM10,100.00 per month

Schedule:

  • Day shift
  • Monday to Friday

Supplemental Pay:

  • Performance bonus
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