Customer Service Representative (Mandarin Speaker)

Who ar e we?
We were founded over 27 years ago and is the world's largest Education Seminar company. Annually we host and produce 500+ entrepreneurial events across 37 countries including Australia, New Zealand, Singapore, Malaysia, South Africa, USA, Europe, Middle East, South America, and the UK. We have empowered over 350,000+ entrepreneurs alone and have impacted 12 million people over its history. We provide the key to personal and business success, our Company creates life changing experiences with the worlds best Leaders & Disruptors in Personal Development, Business, Marketing, Tech & Startups, Politics, Sport & Entertainment and more.

Job Description:

1. Event Registration Management

• Handling registration system inclusive of payment collections follow-up.
• General Admin including up keeping of quality database of delegate/participant.
• Onsite delegate liaison.
• Onsite registration.
• Coordinate team in preparation for event in above areas.
• Lead onsite team during event for registration & customer general enquiries.
• Closing of project following proper procedure with proper filing of registration.

2. Customer Service Management

• Identify and assess customers needs to achieve satisfaction.
• Proactive communication with customers via telephone, email or in person in order to respond to inquiries or to provide information about products and services, to confirm attendance, to take orders or cancel orders, or to obtain details of complaints.
• Work closely with other teams and departments, on updating customer interactions and transactions in CRM, recording details of inquiries, complaints, and comments, as well as actions taken.
• Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution.
• Build and maintain sustainable relationships and trust with customer accounts through open and interactive communication.
• Recommend improvements in products, packaging, shipping, service, or billing methods and procedures in order to prevent future problems.

Requirements:

• 2-years experience in related field(s) is preferred. However, fresh graduates are encouraged to apply.
• Computer literate and knowledge in Microsoft Office, especially Microsoft Excel.
• Familiarity with CRM systems and practices preferred.
• Customer orientation and ability to adapt/respond to different types of characters.
• Excellent interpersonal, communication and presentation skills.
• Reliable, ability to multi-task, prioritize, and manage time effectively. Able to work independently with minimal supervision.
• Ability to perform administration support tasks efficiently.
• Able to work under tight schedule to meet project deadlines.
• Required language(s): Proficiency to converse and write in English and Mandarin.

What We Offer:

• Recognition with an exposure and working experience with world-renowned speakers and business expects.
• Young, energetic, fun and conducive working workplace.
• We provide an opportunity for your innovation.
• Various opportunities for professional and personal development.
• Opportunities to travel and support outstation and overseas events.
• Great remuneration offer (Basic, allowance, attractive event incentive and bonus).
• Full-Time positions available.

Job Type: Full-time

Pay: RM2,000.00 - RM4,000.00 per month

Benefits:

• Dental insurance
• Health insurance
• Meal allowance

Schedule:

• Monday to Friday
• Weekend jobs

Supplemental Pay:

• Commission pay
• Overtime pay

Experience:

• Customer Care Specialist: 1 year (Required)

Language:

• Mandarin (Required)
• English (Required)