Alumni Impact, Manager Mid Senior level

Role: Alumni Impact, Manager

Start Date: Immediate

Employment Type: Full time, 1-Year Contract (Renewable)

Location: Kuala Lumpur, Malaysia

OBJECTIVE OF THE ROLE

The Alumni Impact Manager will support a thriving 400+ and growing community of Alumni to continue and amplify their impact in the mission after the Fellowship through overseeing strategic partnerships, insights, and development of the Alumni Community. The Alumni Impact Manager will also work with the Community Mobilisation team that aims to mobilize leaders into the movement of education inequity.

DUTIES AND RESPONSIBILITIES

Responsibilities include but are not limited to the following:

Spearhead concerted top down and bottom up systems change efforts through stronger organisational leadership by critically engaging in platforms such as the Extended Leadership Team (ELT) and Fellowship Leadership Team (FLT).

• Strategy
• Developing Alumni and Engagement strategy to align with the needs and direction of the Alumni Community towards achieving the mission.
• Thought-partner with the Head of Fellowship and Head of Community Mobilization to align with the direction of the 2030 strategy.
• Management and Team Development
• Embed the Alumni Impact strategy across the wider organisation and within the Alumni movement.
• Support and manage the knowledge management process for the Alumni Impact function.
• Ensure the Alumni Impact Senior Associate/ Associate and intern are supported in achieving their goals, in their work and for their personal development.

Develop system thinkers’ and leaders' knowledge, skills, and mindsets towards achieving our mission by working cross-functionally to prepare Fellows for professional steps post-Fellowship.

• Oversee and support the Alumni Impact Senior Associate/Associate in the professional development of second-year Fellows.
• Thought partnering and coaching the development of the Alumni Board.
• Strategically collaborate with other team leads on ways to continuously improve the readiness of Fellows post-Fellowship.
• Support Fellows and Alumni social innovation development through the incubation programme
• Support the professional development of Alumni in high-impact Alumni pathways within the education and social sector.

Facilitate and acquire insights into the Malaysian education landscape for the Alumni movement and the organisation by representing the organisation at key external discussions, roundtables, and education-related events.

• Build and maintain good relationships with members of the Alumni Community
• Driving the execution and analysis of the annual Alumni Survey
• Proactive engagement with key stakeholders and external organisations within and beyond Malaysia to promote Teach For Malaysia Alumni.

KEY MEASURES OF SUCCESS

The Alumni Impact Manager is crucial in driving the following:

• Strategic Planning & Execution – Setting and driving the direction of the Alumni community to thrive towards continuous impact beyond the Fellowship
• Community Engagement – Maintaining and increasing participation of Alumni across various opportunities
• Stakeholder Management - Effective communication and management of various stakeholders to ensure smooth execution of the project. Effectively connecting Alumni to resources and opportunities.
• Monitoring and Evaluation – Effectively develop and execute impact measurement frameworks including data collection and analysis
• Project Management – Effective project coordination and implementation to ensure all project deliverables are completed on time with great quality

REQUIRED COMPETENCIES

• Aligned to TFM Core Values: Sense of Possibility, Excellence, Collaboration & Integrity
• Passion for TFM’s mission, the education field, and developing people’s potential
• Proactive self-starter with the ability to manage multiple streams of work, and independently prioritise tasks
• Strong desire to learn new things and grow professionally

Role-Specific Competencies

• Strategic thinking - Ability to set long-term strategy and vision for all areas of work
• Ability to drive a team towards achieving ambitious goals
• Excellent organisational skills and attention to detail
• Strong stakeholder engagement, management skills & high emotional intelligence - Ability to develop strong relationships and partnerships with diverse individuals to increase productivity and/or handle conflicts
• Ability to work cross-functionally with other teams to achieve collective goals. Strong empathy and clarity of thought
• Excellent reasoning, problem-solving and process-based thinking skills
• Excellent proficiency in written and verbal English, good BM proficiency required.
• Basic budget management skills
• Proficiency in Google Suites

Years of experience & qualification

• Preferably at least 4 years experience in Alumni engagement or community building
• Bachelor's Degree

Leadership Experience & Team Adaptability

• Ability to be adaptable in an entrepreneurial, fast-paced, and dynamic environment
• Strong interpersonal skills and ability to work collaboratively with all levels of employees and stakeholders
• Able to think strategically, critically, innovatively, and in a resourceful manner
• Able to build and maintain good relationships with internal and external stakeholders

Language & Technical Proficiency

• Strong written and verbal skills and excellent proficiency in English and basic proficiency in Bahasa Malaysia
• Excellent proficiency in MS Word, Powerpoint and Excel
• Willing and able to readily adopt and utilise any TFM database or technological platform / application (i.e. Google Suites, Confluence, Salesforce, Zoom etc.)