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Sales - Hotel Reservations & Marketing

RM 3,000 - RM 5,000 / Per Mon

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Client Industry: Specializes in reservations and marketing management for the hospitality industry. They provide innovative software solutions that streamline booking processes, enhance guest experiences, and optimize marketing strategies.

Location: Soho Suites KLCC

Remuneration: Basic + Commission (up to RM4,000)

Working Days/Hours: Monday to Saturday: 7am to 4pm (support New Zealand time zone)

Key Responsibilities:

  • Make outbound calls to prospective clients, promoting hotel offerings and special packages.
  • Build rapport with clients to understand their needs and provide tailored booking solutions.
  • Achieve and exceed monthly sales targets to maximize your commission potential.
  • Maintain accurate records of interactions and bookings in our CRM system.
  • Collaborate with hotel partners to ensure exceptional service delivery.
  • Online Travel Agency (OTA) management (responses, responding to reviews, etc) - booking.com, Expedia, AirBnB, etc
  • Whatsapp (message responses, and also doing outbound sales calls to past guests)
  • Processing guest payments
  • Writing emails (promotional / marketing emails to sell rooms, follow up emails for past guests, etc)
  • Social media content (design graphics, write copy, post on Instagram, Facebook)
  • Contacting travel influencers, arranging them to visit the hotels and create promotional content.

Key Requirements:

  • Minimum of 7 years in phone sales, with a focus on performance-driven compensation.
  • Proven success in achieving sales targets and generating revenue.
  • Strong communication and negotiation skills.
  • Ability to work independently and handle high call volumes.
  • Must have a very clear / confident speaking voice, to effectively sell to a predominantly Australian target market.
  • Huge plus (though not essential) if you have direct experience working in the reservations department of several hotels.

Job Types: Full-time, Permanent

Pay: RM3,000.00 - RM5,000.00 per month

Supplemental Pay:

  • Commission pay

Education:

  • Bachelor's (Preferred)

Experience:

  • Sales Marketing: 5 years (Preferred)