Sales - Hotel Reservations & Marketing
RM 3,000 - RM 5,000 / Per Mon
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Client Industry: Specializes in reservations and marketing management for the hospitality industry. They provide innovative software solutions that streamline booking processes, enhance guest experiences, and optimize marketing strategies.
Location: Soho Suites KLCC
Remuneration: Basic + Commission (up to RM4,000)
Working Days/Hours: Monday to Saturday: 7am to 4pm (support New Zealand time zone)
Key Responsibilities:
- Make outbound calls to prospective clients, promoting hotel offerings and special packages.
- Build rapport with clients to understand their needs and provide tailored booking solutions.
- Achieve and exceed monthly sales targets to maximize your commission potential.
- Maintain accurate records of interactions and bookings in our CRM system.
- Collaborate with hotel partners to ensure exceptional service delivery.
- Online Travel Agency (OTA) management (responses, responding to reviews, etc) - booking.com, Expedia, AirBnB, etc
- Whatsapp (message responses, and also doing outbound sales calls to past guests)
- Processing guest payments
- Writing emails (promotional / marketing emails to sell rooms, follow up emails for past guests, etc)
- Social media content (design graphics, write copy, post on Instagram, Facebook)
- Contacting travel influencers, arranging them to visit the hotels and create promotional content.
Key Requirements:
- Minimum of 7 years in phone sales, with a focus on performance-driven compensation.
- Proven success in achieving sales targets and generating revenue.
- Strong communication and negotiation skills.
- Ability to work independently and handle high call volumes.
- Must have a very clear / confident speaking voice, to effectively sell to a predominantly Australian target market.
- Huge plus (though not essential) if you have direct experience working in the reservations department of several hotels.
Job Types: Full-time, Permanent
Pay: RM3,000.00 - RM5,000.00 per month
Supplemental Pay:
- Commission pay
Education:
- Bachelor's (Preferred)
Experience:
- Sales Marketing: 5 years (Preferred)
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