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ArcGIS/GIS Analyst ( October Intake)

RM 2,800 - RM 3,200 / Per Mon

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Position: Desktop Support Analyst ( ArcGIS)

Tenure: 2 years (Renewable basis)

Location: Shah Alam

Working Hour: Night Shift (9pm - 6am) (Fixed Shift)

Salary: RM 2800 – RM 3200 + Allowance (RM 500 shift allowance + RM 400 Training allowance)

Job Responsibilities

  • Provide high-quality technical support and customer service to Esri end users through effective communication (via phone, e-mail, and chat) and efficient troubleshooting
  • Resolve technical issues related to ArcGIS Desktop, ArcGIS Online, ArcGIS Enterprise, ArcGIS Pro, and enterprise geodatabases using Esri tools and other related technologies
  • Work well in a high energy, fast paced, enthusiastic, positive, and collaborative culture
  • Maintain comprehensive case documentation in customer relationship management (CRM) system
  • As a subject matter expert, author and tech edit knowledge articles available to internal and external users
  • Identify issues and log defects for software improvements
  • Work in other technical areas of software support as customer and business needs require

Job Requirements

  • Bachelors in GIS, Geography, Environmental Science, Geoscience, Geoinformatics, Geomatics Science, Science Remote Sensing Geography, Computer Science, Management Information Systems, Information Technology or other relevant field, depending on position level
  • Open for fresh Degree holder with at least 6 months experienced during Internship related to GIS theory and communication skills
  • Ability to provide excellent customer service including strong troubleshooting, analytical, and problem-solving skills
  • Proficient written and verbal communication abilities with a strong grasp of the English language including grammar, punctuation, and consistency

Job Type: Contract
Contract length: 24 months

Pay: RM2,800.00 - RM3,200.00 per month

Application Question(s):

  • How long is your notice period?

Education:

  • Bachelor's (Preferred)

Experience:

  • ArcGIS: 2 years (Preferred)