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Customer Care Specialist (fresh grad is encouraged to apply)

RM 2,800 - RM 3,300 / month

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Location: Bandar Sri Damansara
Client company: Engineering Software company
Working Hour: Normal working hour (Mon-Fri)

Job Scope:

1. Update account maintenance and assist to ensure of the subscription benefit customer care.
2. Assist to get feedback on the Customer Satisfaction Score Tracking
3. To ensure customer aware of the subscription renewal period timeline
4. Follow up with customer subscription renewal status
Support customer enquire or concerns directly to ensure the matter being address
5. Support as representative person to vendor on our forecast update
6. Update CRM Assets Management
Assist to update the monthly and quarterly report to respective person and management
7. Perform any ad-hoc assignments as required by the Management

Job Types: Full-time, Permanent, Fresh graduate

Pay: RM2,800.00 - RM3,300.00 per month

Benefits:

  • Health insurance
  • Maternity leave
  • Opportunities for promotion
  • Professional development

Schedule:

  • Monday to Friday

Application Question(s):

  • What is your expected salary?
  • Do you have your own transportation?

Education:

  • Diploma/Advanced Diploma (Required)

Language:

  • Mandarin (Required)
  • English (Required)

Work Location: In person