COLLECTION ADVISOR
RM 1,800 - RM 1,800 / Per Mon
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Responsibilities
- Identify customers with outstanding debts
- Contact and track debtors, encouraging timely repayment
- Handle customer questions, complaints, and inquiries
- Create and implement debt collection courses of action
- Negotiate specific payment plan arrangements with debtors
- Investigate discrepancies to resolve outstanding customer accounts
Skills and qualifications
- Outstanding interpersonal skills
- Strong organizational skills
- Clear, persuasive verbal and written communication
- Excellent negotiation skills
- Problem-solving mindset
- Professional phone etiquette
Preferred qualifications
- Customer service experience
- Knowledge of debt collection legal requirements
- Strong time-management skills
- Database management skills
- Experience working in a deadline-driven environment
- Account management experience
Job Type: Full-time
Pay: From RM1,800.00 per month
Benefits:
- Work from home
Schedule:
- Day shift
- Monday to Friday
Supplemental Pay:
- Commission pay
- Performance bonus
Expected Start Date: 11/05/2024
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