CUSTOMER SERVICES - SEREMBAN
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Job Description
· Project professional image for IDMS as the first point of contact with customers and suppliers.
Respond to all incoming customer’s calls with good telephone skills.
· Assist enquiries on consumables and/or supply orders/service supports with customer care
passion. Reliable to diligently solve the issues immediately
· Correctly identify call type, utilise existing systems to comply logging procedures
· Accurately escalating despatch calls to technical team
· Store checking and prepare accurate Inventory Reports for Sales team & Technical team
· Prepare delivery order, stock control/planning (in and out) and identify stock replenishment
needs
· Strategically manage logistics and oversee warehousing to ensure efficient space utilization
· Prepare monthly reports requested by General Manager
· Proficient in using SQL software system
Requirements:
· Candidate must possess at least Diploma in Business Administration/Management/ Marketing/ Tourism.
· Experience in customer service roles for more than two years is desirable.
· Good communication skills in both written and spoken Bahasa Malaysia/ English.
· Full-Time position(s) available.
· Computer literate (MS Word & Excel).
· Able to work independently as well as a good team player.
· Good communication and interpersonal skills. Self-motivated and hardworking.
· Office based in Green Tech Park, S2
Job Type: Full-time
Salary: RM1800.00 - RM2,300.00 per month
Schedule:
- Monday to Friday
Ability to commute/relocate:
- Seremban 2: Reliably commute or planning to relocate before starting work (Required)
Education:
- STM/STPM/ Diploma/Advanced Diploma (Preferred)
Experience:
- Customer Care Specialist: 1 year (Preferred)
Language:
- Mandarin (Preferred)
- Bahasa (Preferred)
Job Type: Full-time
Schedule:
- Monday to Friday
Ability to commute/relocate:
- Seremban 2: Reliably commute or planning to relocate before starting work (Required)
Education:
- Diploma/Advanced Diploma (Preferred)
Experience:
- Customer Care Specialist: 1 year (Preferred)
Language:
- Mandarin (Preferred)
- Bahasa (Preferred)