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Customer Service Assistant

RM 2,000 - RM 2,300 / Per Mon

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Key responsibilities:

Reporting to the Office Manager, your role will be varied include:

  • Answering and responding to incoming calls and email from customers and managing booking requires
  • Calling the customer and booking for their facial treatments
  • Generating reports for customers, vendor and management through internal systems as well as EXCEL
  • Extensive data entry and data management that requires accuracy to their internal systems
  • Managing and cross-checking customer data
  • Providing back up support to Reception including covering breaks and sick days
  • Electronically filing and scanning documents into the internal database
  • Other ad hoc administration and customer service tasks as required.

Skills / Experience:

Having worked at least one year in a Customer Service Administration position, you will have the below skill set:

  • Exceptional customer service skills
  • Intermediate/Advanced knowledge of Microsoft Office and computer software’s
  • Strong communication skills
  • Friendly, positive and enthusiastic approach to work
  • Ability to work within a high-volume environment
  • High degree of attention to detail and accuracy
  • Discretion in relation to confidential information

Job Type: Full-time

Salary: RM1,500.00 - RM2,000.00 per month

Ability to commute/relocate:

  • Kuala Lumpur: Reliably commute or planning to relocate before starting work (Required)
  • Office located: Soho Suites KLCC

Job Type: Full-time

Pay: RM2,000.00 - RM2,300.00 per month

Benefits:

  • Professional development

Schedule:

  • Day shift

Education:

  • STM/STPM (Preferred)

Language:

  • Mandarin (Preferred)
  • English (Preferred)