Intern (Subaru Aftersales Department)

Position Description

Execute reminder call to customer, call all the long-lost customer, assist service advisor during peak hours and support management in task

Daily Deliverables

• Acts as the first level of support to all Service customers. Greet and welcome customers immediately in a courteous manner.
• Validate and update customer information in the system.
• Performs vehicle inspection and walk-around check with the customer.
• Listen to customer requests and concerns, upsell products and services and prepare repair order. Analyze and review vehicle service history.
• Explains servicing details to customers including estimate time of completion, payment mode available and cost estimates.
• Review repair orders and technician write up and effectively communicate with customers regarding services recommended and performed.
• Perform encoding of labor and other miscellaneous charges in the system, checking of parts issued and coordinating with the Service Admin for billing and closing of repair order.
• Check of vehicle cleanliness before releasing to customer.
• Explains services performed and remind customer on the date of next visit. Assist on payment and releasing of vehicle.
• Perform reminder call to customers. Call long-lost customer to make a service appointment.

Weekly Deliverables

• Assist in the appraisal of repair work coming into the Service Department.
• Escalate and coordinate potential customer complaint to Service Head and assist on the resolution.
• Monitor the status of general job repairs and ensure proper coordination with internal departments (Technician, Parts, Service Admin and Service Head)
• Review of parts arrived monitoring and provide feedback to customer.
• Review of open repair orders and discuss the status of repair with the Service Head.
• Ensure customer fill the survey form during the car collection.
• Ensure there is no Recall Campaign was missed and provide the justification for not perform the campaign.
• Attend and participate actively on group meetings, clarify and raise issues as needed.

• File and organize closed repair orders and service invoices.
• Coordinate with customer service department with regards to feedback received from customers.

Monthly Deliverables

• Review with supervisor all noted customer issues and concerns and work to resolve and avoid repeat of concerns.
• Demonstrate an interest in growing the dealerships business.
• Recommend improvement on service operation work process.
• Develop as many solution methods as possible, attempting to keep costs reasonable for customers
• Help improve brand awareness and social media presence by posting/sharing advertisements online to increase connections / network.
• Liaise with executive and senior administrative assistants to handle requests and queries from another department.
• Carry out administrative duties such as filing, typing, copying, binding, scanning, etc.
• Implement clerical duties and administrative processes.
• Develop and maintain a filing system.
• Supporting management and staff with any necessary administrative tasks.

Job Types: Full-time, Internship
Contract length: 3 months

Pay: RM500.00 per month

Benefits:

• Free parking

Schedule:

• Monday to Friday

Application Question(s):

• Please specify your available dates and internship duration.
• Please state the name of your course/program.