Software Engineer I (AI/Data)
RM 2,300 - RM 3,500 / Per Mon
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DETAILED JOB DESCRIPTION
- Responsible for tracking and reporting on department initiatives and status reports
- Analyze the firm’s operations for trends, volume, demographics, and operator metrics to support decisions
- Conduct research on specific complaints, the individuals submitting those complaints, and other relevant information related to individual queries or systemic issues
- Update and manage information in a web-based case management system
- Act on cases and provide case summaries for referral to relevant unit for follow-up review and action
- Log information into the Tableau business intelligence and analytics database of the organization
- Utilize the Tableau analytics database to carry out statistical analysis and ad hoc reporting as required
- Provide support with technical writing and editing as required
- Develop analytics to identify trend lines across several data sources within the organization
- Examine and evaluate existing business practices and systems, and proffer suggestions aimed at creating efficiency and streamlining operations, while maintaining or increasing compliance rates
- Apply predictive analysis and tools to forecast and employ business analytics (including an enhanced ability to quantify and qualify data)
- Undertake operational research to identify and recommend optimal/near-optimal solutions to complex challenges.
DETAILED JOB REQUIREMENTS
- Minimum of Bachelor’s degree in Information Management, Computer Science, or Statistics Mathematical, or in a technical field is preferred
- Required to have a minimum of 1 year of experience handling a database with large datasets
- Possess advanced computer skills, knowledge of additional databases such as SQL Server and MySQL and familiar with data warehousing, data mining, and data mapping
- Require to work under tight schedules, so it is important that they can effectively manage and prioritize multiple work assignments
- Have knowledge of statistical methods and data analysis software such as SPSS to provide quantitative and qualitative data analysis
- Able to perform in-depth research, quantify the information and produce qualitative and quantitative reports. They must also be able to utilize data obtained to develop concise summaries targeted at decision points
- Capable of presenting their findings clearly via reports and oral presentations to senior colleagues
- Work effectively in a team-oriented environment, and independently in a fast-paced, and changing environment
- Possess verbal and written communication skills to converse and collaborate with all levels of employees
- Ability to pay meticulous attention to detail, factoring every piece that might alter the validity of data.
Job Types: Full-time, Permanent
Pay: RM2,300.00 - RM3,500.00 per month
Benefits:
- Additional leave
- Cell phone reimbursement
- Free parking
- Health insurance
- Maternity leave
- Opportunities for promotion
- Professional development
- Work from home
Schedule:
- Monday to Friday
Supplemental Pay:
- Overtime pay
- Performance bonus
Ability to commute/relocate:
- Simpang Ampat: Reliably commute or planning to relocate before starting work (Preferred)
Application Question(s):
- Are you currently working? What is your current working position?
- What is your current basic salary? How long is your resignation notice?
- What is your expected salary?
Education:
- Bachelor's (Preferred)
Experience:
- Data analysis skills: 1 year (Preferred)
- Computer skills: 1 year (Preferred)
Language:
- English (Preferred)
Willingness to travel:
- 75% (Preferred)
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