E-Commerce Executive

Job Description

• Oversee and manage day-to-day operations of E-Commerce Marketplaces (Webstore, Lazada, Shopee etc)
• Timely update and upload new products and product listings.
• Create and maintain product listings, such as product description, status, price, and images when required.
• Liaise with customers regarding missing/damaged items or returns.
• Manage returns, arrange replacements or refunds, and maintain accurate records. Prepare bi-weekly reports for returns and refunds across all marketplaces.
• Ensure the attractiveness of Marketplace & Webstore at all times.
• Manage customer inquiries and customer service.
• Liaise with stakeholders on upcoming deals/promotions.
• Collaborate with internal teams and external vendors to define project requirements, timelines, and deliverables.
• Work with Sales & Marketing team for branding and awareness activities.

Qualifications

• Bachelor's Degree, Post Graduate Diploma, Professional Degree.
• Minimum 2-3 years of related experience in E-commerce.
• Highly knowledgeable about e-commerce platforms like Shopify, Shopee, Lazada, Facebook etc.
• Passionate about E-commerce and online marketing initiatives. Proven experience in managing online marketplaces, data analysis, ERP, POS system, and IT project management.
• Strong analytical skills and ability to translate data into actionable insights.
• Excellent communication and interpersonal skills to collaborate effectively with cross-functional teams and stakeholders.
• Attention to detail and strong organizational skills to manage multiple tasks and projects.
• Proactive, resourceful, detail-oriented, well-organized, self-directed, and able to thrive in high-pressure situations.
• Able to work independently with minimum supervision, self-motivated, and a good team player.
• Ability to handle multiple tasks, prioritize, and work efficiently under tight deadlines.
• Good command of English, Mandarin, and Bahasa Malaysia in both spoken and written.
• Ability to adapt to a fast-changing environment.
• Proactively seek solutions until issues are resolved.
• Basic knowledge of graphic design is an added advantage

Job Types: Full-time, New-Grad

Pay: RM2,500.00 - RM3,500.00 per month

Benefits:

• Opportunities for promotion
• Professional development

Schedule:

• Day shift
• Holidays

Supplemental Pay:

• Yearly bonus

Experience:

• Picking & packing: 1 year (Preferred)