PROTEGE - RESIDENT ENGINEER CUM HELPDESK -Negeri Sembilan

Job Scope

• Speaking to customers to quickly get to the root of their problem.
• Providing timely and accurate customer feedback.
• Talking customers through a series of actions to resolve a problem.
• Following up with clients to ensure the problem is resolved.
• Troubleshooting technical issues.
• Supporting the roll-out of new applications.
• Providing support in the form of procedural/project documentation.
• Managing multiple cases at one time.
• Testing and evaluating new technologies.
• Installing and configuring hardware and software.
• Resolving network issues.

Knowledge

• Basic knowledge in tech support, desktop support, or a similar role.
• Basic knowledge in Windows/ Linux/ Mac OS.
• Basic knowledge of remote desktop applications and help desk software.
• Basic attention to detail and good problem-solving skills.

Requirements

• Malaysian citizen from recognizes university.
• Minimum 2.5 CGPA or above.
• Bachelor’s degree in computer science/ information technology/ system management or related field is an added advantage.
• Age not more than 27 years old.
• Unemployed for more than 6 months since final exam or less than 1 year working experience.
• Energetic, self-motivated, and strong interpersonal skills with positive attitude.
• Good written and verbal communication in Bahasa and English.

Job Type: Contract
Contract length: 12 months

Pay: RM2,000.00 - RM2,200.00 per month

Benefits:

• Health insurance

Schedule:

• Monday to Friday

Ability to commute/relocate:

• Bahau: Reliably commute or planning to relocate before starting work (Required)

Education:

• Bachelor's (Preferred)