Supervisor (New Era Malaysia, Aman Central Mall)

KEY DUTIES / RESPONSIBILTIES:

• Assist Store PIC (Store Manager / Assistant Store Manager) to monitor store operation and retail team members
• Responsible for managing outlet keys, compliance on outlet business hour
• Ensure outlet’s headcount fulfilment
• Leading retail team members to drive sales and achieve sales target
• Provide product and customer service training to retail team members regularly
• Demonstrate excellent customer service level to team
• Ensure housekeeping is done every day and as when required
• Ensure cash float, sales collection and monetary related amount are calculated accurately and stored carefully
• Working closely with Store PIC on store operations, manpower issue and provide improvement solutions if any
• Ensure retail team members follow SOP as per according to Management and Retail Operations Department
• Ensure outlet appearance is clean, presentable and all merchandise display follow Visual Merchandising guidelines
• Monitoring stock movement and merchandise level in storeroom and raise to Merchandising team when there is insufficient stock
• Monitoring and key in Cap Plan, SCORE and attendance
• Make sure CCTV is functional
• Update budget for monthly and annually sales target
• Plan and prepare monthly duty roster of retail team members and ensure they follow their working shift as planned
• Perform stock take activity for stores and responsible for stock loss if any
• Assist team with any other projects on an as needed basis
• Perform any ad-hoc action assigned by the Management
• Coaching Sales Associate team.

JOB REQUIREMENTS:

• Candidate must possess at least a SPM
• At least 2 - 3 year(s) of working experience in the related field is required for this position or equivalent retail experience
• Converse well in English and Bahasa Malaysia
• Passionate, dynamic and highly motivated individuals who are willing to take initiative and eager to learn
• Positive attitude and able to work in a fast pace working environment
• Possess strong leadership quality with excellent customer service and communication skill
• Able to work in shifts, including Saturdays, Sundays and Public Holidays
• A strong team player and able to work in fast-paced environment
• Basic proficiency in Microsoft Office

Job Types: Full-time, Permanent

Pay: Up to RM2,600.00 per month

Benefits:

• Opportunities for promotion

Schedule:

• Rotational shift

Supplemental Pay:

• Commission pay
• Overtime pay

Experience:

• Sales Associate/Supervisor: 3 years (Required)