Assistant Store Manager (New Era Malaysia, VivaCity Megamall)

KEY DUTIES / RESPONSIBILTIES:

• Assisting Store Manager / District Manager for overseeing store operation and retail team members
• Responsible for managing outlet keys, compliance on outlet business hour
• Working closely with Store Manager / District Manager in developing sales strategy and leading retail team members to drive sales and achieve sales target
• Provide product and customer service training to retail team members regularly
• Serve customers with best customer service standard
• Ensure housekeeping is done everyday
• Ensure cash float, sales collection and monetary related amount are calculated accurately and stored carefully
• Working closely with Store Manager / District Manager on store operations, manpower issue and provide improvement solutions if any
• Ensure retail team members follow SOP as per according to Management and Retail Operations Department
• Ensure outlet appearance is clean, presentable and all merchandise display follow Visual Merchandising guidelines
• Monitoring stock movement and merchandise level in storeroom and raise to Merchandising team when there is insufficient stock
• Monitoring and key in Cap Plan, SCORE and attendance
• Accountable for Loss Prevention & Security not limit to CCTV, inventory and spot checking
• Update budget for monthly and annually sales target
• Plan and prepare monthly duty roster of retail team members and ensure they follow their working shift as planned
• Prepare management report on a monthly basis
• Perform stock take activity for stores and responsible for stock loss occurred in store
• Assist team with any other projects on an as needed basis
• Coaching junior staff and people development
• Perform any ad-hoc action assigned by the Management

JOB REQUIREMENTS:

• Candidate must possess at least a SPM
• At least 3 - 5 year(s) of working experience in the related field is required for this position or equivalent retail experience
• Converse well in English and Bahasa Malaysia
• Passionate, dynamic and highly motivated individuals who are willing to take initiative and eager to learn
• Positive attitude and able to work in a fast pace working environment
• Possess strong leadership quality with excellent customer service and communication skill
• Able to work in shifts, including Saturdays, Sundays and Public Holidays
• Intermediate proficiency in Microsoft Office
• Commercial thinking with sales driven mindset
• Act as people leader

Job Types: Full-time, Permanent

Pay: Up to RM2,800.00 per month

Benefits:

• Opportunities for promotion

Schedule:

• Rotational shift

Supplemental Pay:

• Commission pay
• Overtime pay

Education:

• STM/STPM (Preferred)

Experience:

• Retail Industry: 4 years (Required)