Cloud Infrastructure Manager

Shiji Group provides software solutions and services for the hospitality, food service, retail and entertainment industries, ranging from hotel management solutions, to food and beverage and retail systems, payment gateways, data management, online distribution and more. Founded in 1998 as a network solutions provider for hotels, and later changed to a software provider for the whole consumer market, Shiji Group today comprises 5,000 employees in 80+ subsidiaries and brands, serving over 91,000 hotels, 200,000 restaurants and 600,000 retail outlets. Shiji is committed to connecting the global business of hospitality. We provide an integrated suite of technological solutions that empower hotel, retail, food, and entertainment companies to better connect with their guests.

About the Role: As an Cloud Infrastructure Manager, you will lead a dynamic team of engineers dedicated to creating a scalable, high-performance, and resilient infrastructure. You should possess a strategic mindset while maintaining attention to detail. A robust background in public cloud infrastructure, distributed systems, and security will be essential for your success.

Key Responsibilities:

• Establish a center of excellence for infrastructure development, collaborating closely with European-based teams.
• Manage and escalate delivery impediments, risks, issues, and changes related to infrastructure development initiatives.
• Assign and oversee technical personnel, ensuring optimal execution of infrastructure development and deployment.
• Provide leadership and guidance on implementation, deployment planning, and the sustainability of technical solutions.
• Collaborate with various IT teams to identify, prioritize, and resolve issues, offering subject matter expertise for enhancements and operational improvements.
• Maintain issue tracking and documentation systems, providing reports that ensure transparency and visibility of issues and projects.
• Identify opportunities for technical and process improvements and advocate for their implementation.
• Maintain accurate project estimates, timelines, plans, and status reports.
• Understand the intersection of development and operations (DevOps), including monitoring and management tools and deployment processes.
• Demonstrate a high-level understanding of web application programming, APIs, databases, and system design.
• Recommend process improvements based on industry best practices and standards.
• Resolve conflicts with strong leadership and decision-making skills.
• Develop standards and processes to proactively prevent operational issues.
• Prepare internal reports on infrastructure initiatives for various stakeholders.
• Create training materials, presentations, and documentation to facilitate knowledge sharing.
• Develop and maintain standards, policies, and procedures to ensure consistent practices.

Minimum Qualifications:

• Bachelor’s degree in Computer Science or a related field, or equivalent practical experience.
• 3+ years of team management experience, including hiring, performance management, and leadership for teams of 10 or more.
• Proven track record in building high-performing teams from the ground up.
• Proficient with tools such as Terraform, Ansible, Jenkins, Kafka, and container orchestration technologies.
• Strong knowledge of cloud service providers, particularly AWS; experience with Tencent is a plus.
• Familiarity with Unix/Linux command lines and supporting compute, storage, and network infrastructure systems.

Preferred Qualifications:

• Extensive experience with cloud provider ecosystems.
• Experience leading cross-functional project teams across various regions and time zones.
• Exceptional leadership, communication, and interpersonal skills, capable of engaging both technical and non-technical stakeholders.
• Solid program management expertise, including planning, execution, risk management, and stakeholder engagement.