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Customer Success Specialist (3 months Contract) - Mandarin

RM 636 - RM 750 / Per Mon

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Who is Teleperformance Malaysia?

Teleperformance in Malaysia is a multilingual hub that supports services in more than 20 languages and dialects in Asia. Teleperformance Malaysia has seen rapid growth since its establishment in 2017 with 4 sites in Penang and Kuala Lumpur with more than 3,400 full-time employees today. Teleperformance in Malaysia is also Great Place to Work (GPTW) certified.

You will play an important role, such as:

  • Label or annotate data accurately and consistently based on project guidelines
  • Conduct quality checks to ensure the accuracy and reliability of annotations
  • Follow project guidelines and instructions meticulously to meet project requirements
  • Provide constructive feedback on guidelines and annotation tools for continuous improvement
  • Work collaboratively with team members and project managers to achieve target goals
  • Strive for high annotation efficiency without compromising quality standards
  • Identify and report any issues or challenges in the annotation process and collaborate on solutions

To succeed in this role, we will need you to have:

  • At least possess a SPM certificate or above
  • Fluent in English and/or Mandarin languages
  • Fresh graduates are welcomed to apply
  • Willing to work at Bayan Lepas or Georgetown
  • Willing to work in 24x7 rotational shifts