Service Operation Specialist (Mandarin Speaker)
RM 4,000 - RM 6,000 / month
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Job Responsibilities
- Responsible for the Formulation and Operation of Standardized Services in the Service Center.
- Supervise and Train Staff in the Service Center.
- Design and Optimize the Service Experience of the Service Center.
- Plan and Execute Service Activities in the Service Center.
- Manage Qualification Certification for Various Positions in the Service Center.
- Establish Work Order Recording Standards for the Service Center.
- Willingness to Travel to National Service Centers for Inspections, Rectifications, and Other Tasks.
Job Requirements
- Degree: Undergraduate degree in a relevant field.
- Experience: Minimum of 3 years of work experience, preferably in after-sales service operations or service center construction within the mobile phone industry.
- Experience in 2C (Direct-to-Consumer) customer service.
- Prefer proficiency in Mandarin language, both written and spoken.
Job Type: Contract
Contract length: 12 months
Pay: RM4,000.00 - RM6,000.00 per month
Benefits:
- Health insurance
- Maternity leave
- Professional development
Schedule:
- Monday to Friday
Supplemental Pay:
- Performance bonus
Ability to commute/relocate:
- Kuala Lumpur: Reliably commute or planning to relocate before starting work (Required)
Application Question(s):
- What's your expected monthly basic salary?
- How much notice are you required to give your current employer?
Education:
- Bachelor's (Required)
Experience:
- service center construction: 3 years (Required)
- 2C (Direct-to-Consumer): 1 year (Required)
Language:
- Mandarin (Required)
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