Assistant, Administration - Customer Relations Department (ProAuto_EV)
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JOB RESPONSIBILITIES
- Ensure retention by working closely with Insurance Department, Branch Sales Manager and Sales Advisors for the upcoming appointment / service to avoid lapses as when needed.
- To attend to enquiries from walk in customers and incoming calls in promptly and gentle manner with proper greetings.
- Maintain customer file, (follow-up system) through different range of channels e.g. telephone, email, messaging, etc with all customers to determine their level of satisfaction with the service they received.
- Assist with execution of Customer Relationships / Marketing events.
- Handle general administration tasks, e.g. issue quotations, debit notes, receipts, cover notes and policies, submit daily collection, perform commission recovery and commission payable, policy cancellation submission, etc.
- Perform any additional ad hoc tasks that assign by management / superior.
JOB REQUIREMENTS
- Minimum Degree in any relevant field and fresh graduates are encouraged to apply.
- Candidates with relevant background is an added advantage.
- Service-oriented person, able to handle all customer issues passionately and continuously aim for customer satisfaction.
- Teamwork oriented, willing to backup or assist colleagues from various department.
- Good interpersonal & communication skills, able to work under pressure and good multitasker.
- Computer literate.
- Working hours : Monday - Saturday ( 8:00AM - 5:00PM)
Job Type: Full-time
Pay: RM2,000.00 - RM3,000.00 per month
Experience:
- Customer service: 1 year (Preferred)
