Customer Service Representative

Company Description

UBASE Asia, established in Malaysia in 2017, is a strategic delivery hub providing multilingual support certified with MSC/MD status. Committed to a customer-centric philosophy, we aim to hire Good People to deliver Good Service, benefiting our customers and society.

Role Description

This is a full-time on-site role for a Customer Service Representative at UBASE Asia in Kuala Lumpur. The Customer Service Representative will be responsible for handling customer inquiries, resolving issues, ensuring customer satisfaction, and delivering a positive customer experience on a daily basis.

Qualifications

• Customer Service Representatives, Customer Support, and Customer Satisfaction skills
• Customer Service and Customer Experience skills
• Strong interpersonal and communication skills
• Ability to resolve conflicts and provide solutions
• Experience in handling customer inquiries and issues
• Proficiency in relevant software applications
• Knowledge of multiple languages is a plus
• Previous experience in a similar role is preferred
  

Requirement

• Ability to work in Shah Alam
• Proficient in Bahasa and English is essential
• Excellent interpersonal skills, with a keen attention to details
• Highly organized, self motivated, and capable of managing multiple tasks efficiently.
• Open for Malaysian-Muslim
• Previous experience in customer service is preferred.
• Fresh graduates are encouraged to apply.