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Customer Service Specialist

Salary undisclosed

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Company Description

Sealand Group of Companies consists of several freight and logistics companies based in Kelang. The group includes Sealand Global Freight, Sealand Cargo, Sealand Worldwide, Sealand Airlog, and Riverland Transport Logistics. They specialize in providing comprehensive logistics solutions to meet various transportation needs.

Role Description

This is a full-time on-site role for a Customer Service Specialist at Sealand Group of Companies in Kelang. The Customer Service Specialist will be responsible for handling customer support inquiries, ensuring customer satisfaction, maintaining phone etiquette, and delivering exceptional customer experiences on a day-to-day basis.

Qualifications
  • Customer Support and Customer Service skills
  • Customer Satisfaction and Customer Experience skills
  • Phone Etiquette
  • Excellent communication and interpersonal skills
  • Ability to multitask and work well under pressure
  • Strong problem-solving abilities
  • Previous experience in a customer service role is preferred
  • Proficiency in relevant software applications