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Job Title: Channel Specialist
Industry: Software Development and Trading industry
Location: Seri Kembangan
Job Responsibilities
Manage dealer and Certified Accounting Partner (CAP) inquiries through various channels, including WhatsApp, phone calls, and ticketing systems.
Collaborate with the Channel Department and the Company to support channel sales, upselling, marketing initiatives, and post-sales activities for both dealers and CAP.
Proactively improve dealer and CAP service satisfaction through effective communication and problem-solving.
Design and deliver basic, technical, and new module training programs for dealers and CAP to enhance their software and technical understanding.
Conduct monthly follow-up meetings and communications with dealers and CAP.
Keep dealers and CAP informed of updates, enhancements, and new product launches in the system.
Develop video tutorials and knowledge base articles to improve dealers’ and CAP’s software and technical knowledge.
Qualifications & Experiences Needed
Minimum 2 years of experience working with accounting software solutions.
Experience in the accounting software industry, with a minimum of 2 years of knowledge.
Prove experience in building and maintaining strong relationships with channel partners.
Excellent communication, interpersonal, and presentation skills.
Strong analytical and problem-solving skills.
Ability to work independently and manage multiple priorities.
Job Type: Full-time
Pay: RM4,000.00 - RM5,000.00 per month
Schedule:
- Monday to Friday
Supplemental Pay:
- Commission pay
Ability to commute/relocate:
- Kuala Lumpur: Reliably commute or planning to relocate before starting work (Preferred)
Experience:
- Software Development industry: 2 years (Preferred)
- Accounting software sales: 2 years (Preferred)
Language:
- Mandarin (Preferred)