Ground Operations Crew (Fulltime/Parttime)

We are looking for someone who has a passion for PSC culture and brand and is interpersonally savvy with a strong business acumen and have the ability to creatively solve problem. Our ideal Operations Crew must be able to promote the culture of welcoming and motivating our members. A passionate hands-on approach to managing the operation with a “get-it-done” attitude is expected.

What you'll be doing!

Day-To-Day Court Management & On-Ground Operation

• Assist with any social events and private events happening at the court and outside the court.
• Assist with the management of courts and operational matters in PSC with priority and good sense of judgement.
• Build and foster relationships in the courts with the coaches and the community.
• Maintain PSC's courts quality of aesthetic, appearance, atmosphere and culture.
• Courts cleaning and prepping, including cleaning of exercise equipment.

Customer Service Management

• Provide high-level customer service and exceptional hospitality to members, greeting and assisting members with reservation and lessons related matters, and responding to customers’ inquiries and feedback, whilst also providing support to the coaches to ensure a smooth and pleasant lesson experience.
• Resolve issues and members’ complaints pertaining to lessons and user experience in a positive and timely manner. And most importantly able to confidently manage conflict in high pressure situations.
• Demonstrate a solution oriented mindset and ability to execute within PSC standards in any situation.

Community Building

• Build and foster positive and respectful relationships in the club with coaches and the community, to inspire event participation and increase community engagement.
• Assist with any private / special events and campaigns happening at the club and outside the club.
• Assist in the creation, development and execution of social programmes, campaigns and initiatives for community outreach and engagement, including raising awareness about PSC and strengthening PSC community that align with PSC mission and vision, to represent a company favorably, and make positive contributions to the community.

Why work with us!

• Embrace growth: There’s ample opportunities for professional and personal development here as we expand our business to other areas and regions
• Exclusivity: Work with Malaysia's pioneer and premium pickleball commercial brand.
• Bonus & rewards: Your contributions will not go unnoticed. We reward good work and good attitudes.
• Build connections: Form a network of the best people here and experience valuable connections.
• Flexible working hours: This is not your usual 9-5 job. For those looking for more freedom with time, look no further. (only for full-timers)
• Wellness: Enjoy free pickleball classes at Pickle Social Club or when you work out at all the TRIBE outlets (our sister brand).
• Other perks: Discounts on in-house merchandise, fitness packages and affiliate partners’products.

What you bring!

Fresh Graduate who:

• Has a strong attention to details.
• Is eager to immerse yourself in various aspects and willing to get your hands dirty by delving into areas needed for smooth operations and quality customer service
• Has excellent communication skills and a love for the community
• Is resourceful, organized, meticulous and has the ability to quickly adapt to change.
• Is able to work independently, but also able to organize and coordinate all operational efforts (team player as well).
• Has the ability to prioritise and multi-task within a fast-paced environment.
• Has excellent communication skills with good command of English, and be able to work with a wide range of personalities.