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Customer Support Executive

  • Full Time, onsite
  • Envo Business Process Outsourcing (BPO)
  • Petaling Jaya, Malaysia
RM 2,200 - RM 3,000 / Per Mon

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  • Provide assist and cooperation to the assigned project and team members towards achieving required targets and troubleshooting of problems encountered.
  • Ensure that the customer cases and requests are handled timely and efficiently.
  • Be accountable as the first-level management for the team’s conduct and performance, attrition and attendance.
  • Understand the client and project business, including processes and SLAs so as to coach the team members effectively.
  • Responsible in assisting the team manager to set performance KPIs and any work-related documentation including but not limited to regular and adhoc reports, and SOPs.
  • Be ready to provide backup to the team manager relating to liaising with the clients as and when required.
  • Strong leadership skills with assertive approach.
  • Fluency in verbal and written communication skills in English. Ability to converse Mandarin and Cantonese would be an added advantage.
  • Resourceful, meticulous, and a team player who can work well with all levels.
  • Equipped with appropriate urgency to suit operational demands.
  • Able to work on weekends and public holidays based on shift roster schedule.