MIS Manager

Job Description:

1. Provide/ensure the team is robust and accurate in providing MIS / Analysis support to Unit Heads, HOD and Consumer and EMB Risk Head.
2. Perform validation and tracking of monthly collection operation (upgrade, downgrade, re-write, write off, write down, valuation, legal fees etc) with impact to SP and GL.
3. Provide analysis and forecast on SP, Recovery & delinquency trend, monthly collection/portfolio performance to ensure action plan or control is in place to improve portfolio health or to prevent triggers.
4. Provide and set up collector performance reports to all collectors and team leads to ensure productivity is tracked and monitored.
5. Perform validation, review of monthly expenses, accrual charges, claims, unit cost, FTE tracking.
6. Perform yearly and quarterly review on budget and capacity planning as to ensure Collections are able to support the business based on latest performance trend and staff force conditions.
7. Perform validation and tracking on new and existing Collections’ strategies.
8. Work with the Debt Manager Administrator to enhance and improve the collection processes.
9. Support Collections initiatives & projects to control performance, delinquency rates and credit losses.
10. Assist in presenting analytical observations and influencing business decision-makers to propose policy recommendations
11. Support process enhancement and improvement of other units in the department through MIS review & structuring of reports.
12. Preparation and compilation of monthly or adhoc reporting (includes presentation materials), if any.
13. Ensure strict adherence to all credit policies, procedures, BNM guidelines, compliance, information security, etc.

Skill Sets / Experiences:

• Possess strong analytical skills.
• Possess good interpersonal and people management skills.
• Practical knowledge and experience on unsecured and secured products, collections and recovery system.
• Have a sound understanding of all key aspects of risk management from Collections to remedial management

Experience & Qualifications:

• Relevant Tertiary or equivalent professional qualification.
• 5 to 7 years of working experience in Collections experiences.
• Preference for candidates with experience in programming languages i.e. SAS and knowledge in data management, analysis and simulation.
• Committed in completing assignment within deadline, strong interpersonal and communication (oral and written) skills.
• Strong business knowledge in Retail Loan, Deposit and Cards is essential.