Customer Service | Iskandar Puteri | Immediate Hiring

We're on the lookout for an enthusiastic and customer-focused individual to join our team as a Customer Service Representative. If you're a skilled communicator with a passion for helping customers, you're the ideal candidate we're seeking!

Responsibilities:

• Act as the primary point of contact for customer inquiries, concerns, and requests via phone, email, chat, or in-person.
• Tune in attentively to customer inquiries and empathize with their concerns, showing a genuine commitment to resolving issues.
• Provide accurate and up-to-date information about products, services, policies, and promotions to customers.
• Assist customers in navigating our website, online platforms, and self-service tools, guiding them to find the information they need.
• Handle customer orders, returns, exchanges, and refunds in accordance with company policies.
• Collaborate with cross-functional teams, such as sales, logistics, and technical support, to address complex customer issues and ensure timely resolution.
• Document and maintain detailed records of customer interactions, inquiries, and resolutions in the customer service database.
• Elevate unresolved issues or complex cases to appropriate departments or higher levels of management for resolution.
• Proactively identify opportunities to enhance the customer experience and provide feedback for process improvement.
• Stay up-to-date on product knowledge, company policies, and industry trends to provide accurate and informed assistance.
• Strive to meet or exceed established performance metrics, such as response time, customer satisfaction, and first-call resolution.
• Maintain a positive and professional attitude in all customer interactions, reflecting the company's commitment to excellent service.
• Dive into ongoing training and development to enhance skills, product knowledge, and customer service techniques.

Qualifications:

• High school diploma or equivalent.
• Proven experience in customer service roles, showcasing excellent communication and problem-solving skills.
• Strong verbal and written communication skills, with the ability to convey complex information in a clear and understandable manner.
• Approach customer interactions with empathy and patience, demonstrating a genuine interest in their needs.
• Proficiency in using customer service software, CRM systems, and Microsoft Office Suite.
• Juggle multiple tasks, manage time effectively, and prioritize tasks to meet customer needs.
• Embrace adaptability and flexibility to work in a dynamic and fast-paced environment.
• Strong organizational skills and attention to detail, ensuring accurate and thorough documentation.
• Work effectively both independently and collaboratively within a team.
• Show willingness to work flexible hours, including evenings, weekends, and holidays as needed.
• Bilingual language skills (where applicable) may be a plus, depending on customer demographics.

Job Type: Full-time

Pay: RM1,800.00 - RM2,500.00 per month

Benefits:

• Maternity leave
• Opportunities for promotion
• Parental leave
• Professional development

Schedule:

• Day shift

Supplemental Pay:

• Attendance bonus
• Overtime pay

Application Question(s):

• What is your salary expectation?

Experience:

• customer service: 1 year (Preferred)