Customer Support Executive II
RM 5,000 - RM 6,500 / Per Mon
Original
Simplified
- Manage key accounts for assigned customers.
- Handle all customer correspondence.
- Investigate and resolve customer issues.
- Monitor Turn Around Time (TAT) and On Time Delivery (OTD).
- Escalate important issues to management in emergencies.
- Maintain customer visit reports.
- Respond promptly to customer inquiries and complaints.
- Obtain and evaluate information to handle inquiries and complaints.
- Perform customer verifications.
- Direct unresolved issues to the appropriate resource.
- Record details of inquiries, comments, complaints, and actions taken.
- Communicate and coordinate with internal departments.
- Follow up on customer interactions.
- Manage set management, including scrap replacement and gap management.
- Send weekly and inspection reports to customers.
- Assist with logistics and forwarding issues on airfoil parts.
- Prepare statistical data on TAT performance, OTD, and customer complaints.
- Excellent verbal and written communication skills in English and Bahasa Malaysia.
- Minimum Degree in Business Studies or equivalent.
- At least 4 years of experience in administration.
- Proficiency in Microsoft Word, Excel, and PowerPoint.
- Customer-oriented, dynamic, self-motivated, and good planning skills.
- Strong interpersonal, communication, and time management skills.
- Strong analytical and problem-solving abilities.
- Systematic, organized, and a good team player.
- Ability to work independently and maintain confidentiality.
- Allowance
- Yearly Bonus
- Quarterly KPI Bonus
- Medical Benefits
- Free Lunch Provided.
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