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Job Responsibilities:
- Assisting consultants with their inquiries, providing product or service information, resolving issues, and offering support
- Interact with the consultant, addressing their questions, concerns, and requests via various channels such as phone, email, WhatsApp, or in-person interactions.
- Have a deep understanding of the day-to-day operational matters, system-related matters, or services offered by the company. This knowledge enables you to provide accurate and helpful information to consultants and find effective solutions to meet their needs or resolve their concerns.
- Using client experience knowledge to help optimize client engagement processes and contribute to process improvement in any system or processes.
- Responsible for maintaining and updating support documentation, such as FAQs, knowledge bases, or troubleshooting guides. These resources help both consultants and internal team members find answers and solutions efficiently.
- Collaborate with colleagues from teams or other departments to ensure prompt resolution of complex or specialized issues.
- To perform any other related duties that management may require from time to time.
Job Requirements:
- Possess a Diploma/Degree in Banking, Finance or an equivalent with two (2) to three (3) years of working experience.
- Proficient in MS Office (ie; MS Word, MS Power Point & MS Excel).
- Excellent written and spoken in English, Bahasa Malaysia and Mandarin
- Excellent in problem-solving capabilities and strong professional etiquette.
- High level of integrity, independent, and able to manage time well and meet tight deadlines when required.
- Fresh graduate is welcome to apply.
- We have the same vacancy at PJ Jaya One office
At AHAM Capital, people are its greatest assets. We value diversity and inclusivity. To us, this means bringing together a group of qualified professionals with a varied range of skillset and experiences into a fair and respectful workplace to harness the strengths of cultural and individual differences for the accomplishment of our collective goal.
We believe in equal opportunity in employment and treating all individuals with respect and dignity. Our employment decisions are guided by an objective assessment of the candidate, irrespective of ethnicity, religion, gender, nationality and other non-merit factors.
Due to the high volume of applications we are unable to acknowledge every application. If you are selected for an interview we will contact you within the next 7 days. However, if we think that your skills and qualifications may be suitable for other similar positions we may hold your details on our database and contact you in the future.